You can use the translation service powered by Microsoft Azure to translate NFRS pages into a variety of other languages.

Please note:

This will refresh the page.

Translations cannot be guaranteed as exact and may include incorrect or inappropriate language. We cannot control the quality or accuracy of the Microsoft service.

In an emergency call 999
For general enquiries call 01158388100
Monday - Friday -

Fire cover public consultation is now open: visit our consultation page for more information about the proposed changes and you can have your say by filling in our consultation survey.

Year Three Priorities

Each year we create an Action Plan which sets out the strategic actions that we will focus on in support of our Strategic Plan.

In this final year of the 2019-2022 Strategic Plan, we identified 9 strategic priorities.

These were:

  • Shaping our future
  • Collaboration to improve community outcomes
  • Business recovery post COVID-19
  • Continuous improvement
  • Agile working
  • Specialist appliance review
  • Sustainability of on-call
  • Rostering
  • Inclusion approach

In addition to the annual Action Plan, every department has an annual business plan which sets out the priorities and objectives for their teams.

These plans focus on delivering and continuously improving the services we provide to our communities.

We have a vision of ‘Creating safer communities’ and this is at the heart of everything we do. It shapes our Strategic Plan and objectives and is underpinned by our values.

The way we deliver our services is underpinned by three principles.

These are:

  • Delivering quality services
  • Maintaining an engaged and motivated workforce
  • Ensuring strong governance and financial sustainability
Front cover of the Strategic Plan 2019-2022
Circular diagram showing how the various plans and strategies of the service form to help us create safer communities