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Accessibility Statement for www.notts-fire.gov.uk

This accessibility statement applies to www.notts-fire.gov.uk.

Nottinghamshire Fire and Rescue Service runs this website. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader.

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible is this website

We know some parts of this website are not fully accessible. For example:

  • some older PDF documents are not fully accessible to screen reader software

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

  • email enquiries@notts-fire.gov.uk
  • call 0115 838 8100
  • write to us at: Corporate Administration, Nottinghamshire Fire and Rescue Service, Joint, Headquarters, Sherwood Lodge, Arnold, Nottingham, NG5 8PP

We’ll consider your request and get back to you within seven working days.

If you cannot view the map on our ‘Our stations’ page, you can email enquiries@notts-fire.gov.uk for directions.

Reporting accessibility problems

  • We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact: enquiries@notts-fire.gov.uk, or call 0115 8388100.
  • Write to us at: Corporate Administration, Nottinghamshire Fire and Rescue Service, Joint, Headquarters, Sherwood Lodge, Arnold, Nottingham, NG5 8PP Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

Nottinghamshire Fire and Rescue Service is committed to making its website accessible, per the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard, due to ‘the non-compliances’ listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

  • There are several .pdfs and documents on the website that do not meet accessibility requirements.
    • We are currently reviewing all documents on the site and plan to rectify these issues by April 2025
  • Some of our forms such as our ‘Professional referral form’ have accessibility issues including missing labels and low contrast.
    • We are working with the external supplier of these forms. This will be improved as part of an update to the third-party system in the next financial year 2025-26
  • Some visual representations of data such as pie charts and bar graphs using Google Charts appear as tables to screen readers without the correct mark-up, this is a limitation of the Google Charts framework
    • We are reviewing how best to display complex information and data
  • Some pages contain text which is not as simple as possible to read and understand, i.e. the length of sentences and paragraphs, and the language used
    • We are working with staff across all levels on the importance of using clear language
  • Some of our videos are not captioned correctly or do not have transcripts or an audio description
    • We are currently reviewing all videos on the site and plan to rectify these issues by April 2025

We are looking to introduce a new website in the early part of the next financial year 2025-26

Content that’s not within the scope of the accessibility regulations

The accessibility regulations do not require us to fix PDFs or other documents published before September 23, 2018 if they’re not essential to providing our services. For example, we do not plan to fix older documents that we are required to publish under the local government transparency guidelines.

Any new PDFs or Word documents we publish will meet accessibility standards.

What we’re doing to improve accessibility

We’re working hard to make our website even more accessible through the use of plain English throughout the site. We also try to make more of our documents available as accessible PDF files, or word or plain word documents.

We regularly check the website for accessibility issues using a range of tools such as SilkTide, Axe DevTool and Wave.

We are planning to introduce a new website in the early part of the next financial year.

Preparation of this accessibility statement

This statement was prepared on 23 September 2020.

It was reviewed on:

  • 2 April 2024
  • 6 September 2024

This website is reviewed weekly by Silktide, a third party organisation, which tests every page on the website for spelling errors, broken links and accessibility issues against A, AA and AAA accessibility standards.

Silktide has been set up to schedule a test of the site every five days, with the reports monitored by the Communication team. The Accessibility overview score for the website is currently over 98%.

Reports generated by Silktide can be provided electronically by request.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).

If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Translations

We aim to provide services which are open to all.

For those people needing to access our services and whose first language is not English, we recommend the use of automatically translated versions of our website, available in a number of languages, using the Microsoft Azure Translate service available at the top of the page.

Please note: these translations are direct/automatic translations and therefore may not convey the same message as originally intended in English.

If you wish to contact us regarding any accessibility issues relating to this website, or indeed any such issue relating to our Service as a whole, please don't hesitate to get in touch.