Professional referral

This page is for those professionals wishing to report concerns for an individual's safety, if you wish to report a concern about a business you can do this by visiting our Report a business fire safety concern page.

This page is for professionals only, wishing to report concerns for a Service User’s/Citizen’s safety.

To make a professional referral, please move to the bottom of this page. If you have any issues with completing the form, please get in touch with our admin team on:-

Email: enquiries@notts-fire.gov.uk
Telephone: 0115 838 8100

How to access CHARLIE-P training

The Nottinghamshire Fire and Rescue Service Prevention team aims to work with professionals who are in contact with, care for, or visit, members of our community who may be at risk of fire or incidents in the home.

Our CHARLIE-P training package below will help you to identify potential fire hazards and other risks in the home using our matrix to guide you through the process. In addition, the training highlights how to refer a vulnerable person to Nottinghamshire Fire and Rescue Service for a Safe and Well visit. Our CHARLIE-P training is available online to reference should you need to.

Nottinghamshire Fire and Rescue Service (NFRS) works closely with partner agencies and our training has been developed to accommodate our ever-changing community needs and give you, the professional, the tools to identify someone who may be at risk in their home of having a fire or, potentially, not being able to escape a fire.

The primary aim of the programme is to reduce the number of accidental dwelling fires, fire-related deaths, and injuries across Nottinghamshire.

Additionally, we may be able to offer face-to-face training. The training is free and we will deliver to groups (of any number) at your premises or venues supplied by us across Nottinghamshire.

If you or your team would like to request face-to-face training, please complete our training request form.

CHARLIE P Matrix

Risk matrix of factors that might affect someone in the event of a fire.

	Descriptor	Rare	Unlikely	Possible	Likely	Almost certain
	Score	1	2	4	8	10
C	Care and support needs	No care or support needs	In receipt of care and support package that meets the level of need	Support in place but not deemed adequate	No support in place but concerns for health and welfare	No support in place but significant concerns for health and welfare
C	Cooking	No concerns	Meal/Drink preparation completed by others	Client completes own drink and meal preparation - health may impact on kitchen safety	Client completes own drink and meal preparation - concerns identified by client / others	Actual fire incident (prior to Safe and Well visit) in last 12 months
H	Hoarding	1-2 CIR	3 CIR	4-5 CIR	6-7 CIR	8+ CIR
A	Alcohol use	Alcohol – not used AND Drug Use – no concerns	Alcohol - used but no concerns AND Drug Use – no concerns	Alcohol – used but no concerns AND Drug Use – minimal concerns	Alcohol – a one-off issue identified re: safety, binge drinking, or dependency OR Drug Use - significant concerns	Alcohol – significant, ongoing issues identified re: safety, binge drinking or dependency
R	Reduced mobility	Fully Independent	Uses mobility equipment, no additional support is needed	Uses mobility equipment but lacks awareness of safety or limitations	Mobility equipment and support from another person needed	Cannot transfer or mobilise – needs hoist or cared for in bed
L	Lives alone	Lives with others (one family)	Lives alone but fully independent OR Lives in HMO	Lives alone with daily support	Lives alone with occasional visitors or social contact	Lives alone – no visitors or social contact
I	Inappropriate smoking	Non-smoker	Smoker, only smokes outdoors “smoke-free home”	Smoker - smokes in the home, but is aware of fire safety	Smoker, unsafe smoking practices	Actual fire incident (prior to Safe and Well visit) in last 12 months - includes historic burn marks OR Unsafe smoking plus a dangerous environment
E	Elderly	Under 40	41-50	51-64	65-79	80+
E	Electrical	No concerns	Risks identified - resolved during visit	Risks identified – support needed to resolve but sound awareness of electrical safety	Risks identified - ongoing support needed due to poor awareness of electrical safety	Risks identified – client unable / unwilling to resolve
P	Previous signs of fire	No sign of fire - would respond to an alarm	No signs of fire – would not respond to an alarm Automated detection in place	No signs of fire – would not respond to an alarm No automated detection	Actual fire incident in the last 12 months – would respond to an alarm	Actual fire incident within the last 12 months - would not respond to alarm

Please refer to NFRS e-learning package for further guidance on scoring if required

Score 10 - 20: Low
Score 21 - 34: Medium
Score 35+: High

Working smoke alarms?

Emollient Creams in use?

This referral form is for professionals only, if you are a member of the public you can request a safe and well visit here.