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In an emergency call 999
For general enquiries call 01158388100
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Professional referral

This page is for those professionals wishing to report concerns for an individual's safety, if you wish to report a concern about a business you can do this by visiting our Report a business fire safety concern page.

This page is for professionals only, wishing to report concerns for a Service User’s/Citizen’s safety.

To make a professional referral, please move to the bottom of this page and enter your agency code and password credentials which you will have been supplied with. If you do not have these credentials yet, please get in touch with our admin team on:-

How to access CHARLIE-P training

The Nottinghamshire Fire and Rescue Service Prevention team aims to work with professionals who are in contact with, care for, or visit, members of our community who may be at risk of fire or incidents in the home.

Our CHARLIE-P training package below will help you to identify potential fire hazards and other risks in the home using our matrix to guide you through the process. In addition, the training highlights how to refer a vulnerable person to Nottinghamshire Fire and Rescue Service for a Safe and Well visit. Our CHARLIE-P training is available online to reference should you need to.

Nottinghamshire Fire and Rescue Service (NFRS) works closely with partner agencies and our training has been developed to accommodate our ever-changing community needs and give you, the professional, the tools to identify someone who may be at risk in their home of having a fire or, potentially, not being able to escape a fire.

The primary aim of the programme is to reduce the number of accidental dwelling fires, fire-related deaths, and injuries across Nottinghamshire.

Additionally, we may be able to offer face-to-face training. The training is free and we will deliver to groups (of any number) at your premises or venues supplied by us across Nottinghamshire.

If you or your organisation would like to request face to face training, please email:

personsatrisk@notts-fire.gov.uk

CHARLIE P Matrix

Risk matrix of factors that might affect someone in the event of a fire.

Score 1 2 4 8 10
Descriptor Rare Unlikely Possible Likely Almost certain
C Care and support needs No care or support needs In receipt of care and support package that meets the level of need Support in place but not deemed adequate No support in place but concerns for health and welfare No support in place but significant concerns for health and welfare
Cooking No concerns Meal/Drink preparation completed by others Client completes own drink and meal preparation - health may impact on kitchen safety Client completes own drink and meal preparation - concerns identified by client / others Actual fire incident (prior to Safe and Well visit) in last 12 months
H Hoarding 1-2 CIR 3 CIR 4-5 CIR 6-7 CIR 8+ CIR
A Alcohol use

Alcohol – not used

AND

Drug Use – no concerns

Alcohol - used but no concerns

AND

Drug Use – no concerns

Alcohol – used but no concerns

AND

Drug Use – minimal concerns

Alcohol – a one-off issue identified re: safety, binge drinking, or dependency

OR

Drug Use - significant concerns

Alcohol – significant, ongoing issues identified re: safety, binge drinking or dependency
R Reduced mobility Fully Independent Uses mobility equipment, no additional support is needed Uses mobility equipment but lacks awareness of safety or limitations Mobility equipment and support from another person needed Cannot transfer or mobilise – needs hoist or cared for in bed
L Lives alone Lives with others (one family) Lives alone but fully independent OR Lives in HMO Lives alone with daily support Lives alone with occasional visitors or social contact Lives alone – no visitors or social contact
I Inappropriate smoking Non-smoker Smoker, only smokes outdoors “smoke-free home” Smoker - smokes in the home, but is aware of fire safety Smoker, unsafe smoking practices

Actual fire incident (prior to Safe and Well visit) in last 12 months - includes historic burn marks

OR

Unsafe smoking plus a dangerous environment

E Elderly Under 40 41-50 51-64 65-79 80+
Electrical No concerns Risks identified - resolved during visit Risks identified – support needed to resolve but sound awareness of electrical safety Risks identified - ongoing support needed due to poor awareness of electrical safety Risks identified – client unable / unwilling to resolve
P Previous signs of fire No sign of fire - would respond to an alarm

No signs of fire – would not respond to an alarm

Automated detection in place

No signs of fire – would not respond to an alarm

No automated detection

Actual fire incident in the last 12 months – would respond to an alarm Actual fire incident within the last 12 months - would not respond to alarm

Please refer to NFRS e-learning package for further guidance on scoring if required

  • Score 10 - 20: Low
  • Score 21 - 34: Medium
  • Score 35+: High

Working smoke alarms?

  • Yes
  • No

Emollient Creams in use?

  • Yes
  • No

Make a referral

To make a professional referral please fill in the online form below using the login details provided to you during your training. Please note, that a “Threat of Arson” referral can only be made by the Police or Domestic Violence teams as we will require a police crime number. If you are not from one of these professions and the arson threat has not yet been reported to the police, please raise your concerns with the relevant agency and ask them to refer your service user. Arson is a crime and must be reported.

Attention: This web form will be unavailable from until for essential maintenance to be completed. If your referral is urgent, please contact our Service Support Hub via telephone 0115 8388 100. We are sorry for any inconvenience this may cause.