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In an emergency call 999
For general enquiries call 01158388100
Monday - Friday -

All places have now filled up on our wholetime firefighter Recruitment Days.

We'll be looking at increasing more places on the current events. Read the latest update.

Preventing incidents and protecting you


We explain in our Strategic Plan how we are going to make our communities safer through our prevention activities.

We continue to work closer than ever with our colleagues in other agencies to support early intervention for those most vulnerable in our county.

Our intelligence-led profile, CHARLIE-P, identifies the main factors that could increase a person’s risk of a fire occurring in their home. These are: Care and support needs; Hoarding and mental health issues; Alcohol and medication; Reduced mobility; Living alone; Inappropriate smoking; Elderly and Previous signs of fire.

We use this profile to help improve the way partners notify us of people who may be at risk and to identify homes where we should target our Safe and Well visits.

Safe and Well visits allow us to offer advice on factors which increase vulnerability to fire and injury. This includes advice on stopping smoking, alcohol addiction, preventing falls, keeping warm in winter and general fire safety. We can also fit smoke alarms and arrange for other safety measures where necessary.

We monitor the effectiveness of our interventions and can refine the work we do as we aim to make every contact count.

If you think you, or someone you know, is at risk from a fire in the home, please contact us on 0115 838 8100

During 2021/2022:

  • We conducted 13,018 Safe and Well interventions – a mix of physical visits for those most at risk and telephone-based support
  • Two groups at the highest risk of fire in the home are the elderly and people with a disability. 49.5% of our Safe and Well interventions were delivered to people over 65 and 50.4% were delivered to people who considered themselves to have a disability
  • We participated in Safety Zone, in partnership with Nottinghamshire Safety Partnership, providing safety education to 1,188 Year 5 and 6 pupils and 144 teachers and parents across the City and County
  • We delivered 432 fire, road or water safety initiatives
  • We supported 83 national safety campaigns
  • We continued to deliver our Firesetter programme and conducted 104 interventions with young people who had shown an interest in setting or playing with fire
  • Whilst the cadet scheme has been paused, we continue to support the Police Cadets with fire safety input and practical activities
  • We have delivered 29 Data and Intelligence-led Community Engagement (DICE) activities targeting the most vulnerable in our communities
  • Prevention and Fire Protection teams also worked closely together to arrange DICE in high-rise properties where there were issues with cladding or compartmentation
  • We supported 8 Community Reassurance and Engagement (CRaE) activities throughout Nottinghamshire, in the aftermath of serious incidents
  • Both CRaE and DICE activities were supported by a total of 62 appliances visiting 6811 properties

Throughout much of 2021/22, the pandemic restrictions continued to present challenges for how we traditionally deliver our prevention activities. Using the CHARLIE-P matrix and telephone triage, we prioritised physical Safe and Well visits for those at a high risk of a fire occurring in their home and provided virtual support to those at a lower risk.

The pandemic also limited the range of prevention activities that could be safely conducted by our crews, so we prioritised those with the potential to have the biggest impact in reducing fire, water or road-related incidents.

Many of our staff within the Prevention department have undertaken additional roles over the past year to support our response to the pandemic.

While our physical prevention activity has been limited, we have continued our online safety education, through our website and social media channels. During 2021/22, we supported numerous local campaigns alongside our partners, as well as 83 national safety campaigns.

We continue to play an active role in the Nottinghamshire Road Safety Partnership, Water Safety Partnership and Safeguarding Boards.

Our Firesetter programme has continued to provide valuable support and education for young people who have been referred to us.

We have improved the way we evaluate and quality-assure our prevention activities to make sure they are delivering the expected benefits. As a result, a high-risk review group has been created to review and follow up Safe and Well visits to particularly vulnerable people, to ensure that our actions have been effective and identify any further support needs.