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ICT Programme Manager

Grade: Grade 8

Post Reference: A3303

Conditions of Service: NJC for Local Government Service National Scheme of Conditions of Service

Responsible to: Head of Digital

Responsible for: ICT Projects and line management of ICT Field Engineer, ICT Field Engineer (Mobilisation), ICT DevOps Engineer, Digital Skills Officer.

General Description of Post

Working within Nottinghamshire Fire Service’s (NFRS) Information and Communications Technology (ICT) Department, the post holder will be responsible for:

  1. Leading and delivering complex technology programmes that align with the Service’s strategies and drive digital transformation. Overseeing multiple projects, ensuring they are delivered on time, within budget, and to the highest quality standards. Working closely with stakeholders across the Service, managing risks, dependencies, and resources to achieve strategic outcomes;
  2. Leadership and management of the ICT Project portfolio, including championing ICT interests within non-ICT led projects and coordinating with ICT subject matter experts to ensure ICT and Cyber Security requirements are met in every project;
  3. Act as custodian and lead for specialist Emergency Service technologies and projects, such as FireLink and ESN (Emergency Services Network). Including responsibility for their use, application, policy and procedures within NFRS and representing NFRS as a key stakeholder within the East Midlands region;
  4. Working within the ICT management team to further the planning, management and continual improvement of the NFRS ICT Service, which includes the resourcing and development of the ICT project teams, including the preparation and co-ordination continual improvement programmes;
  5. Actively participate in the provision of technical support to all Service ICT systems and users, via the ICT Service Desk and the 24 / 7 / 365 technical support on-call rota;

NFRS Core Code of Ethics

Nottinghamshire Fire & Rescue Service has adopted the national Core Code of Ethics for Fire and Rescue Services which is underpinned by a National Fire Standard and based on five ethical principles. Employees of NFRS are required to ensure that they are compliant with the requirements of the code in all that they do.

Specific Duties

  1. Lead the planning, execution, and delivery of ICT technical projects, ensuring alignment with Service and ICT strategies.
  2. Provide leadership across technical programmes, working closely with project teams, stakeholders and vendors to ensure high-quality delivery.
  3. Collaborate with Service leaders, contract owners, and technical teams to define requirements, manage expectations, and ensure successful outcomes for all ICT projects.
  4. Establish and maintain project governance, ensuring adherence to security, compliance, and architectural standards.
  5. Identify and mitigate risks and dependencies across projects and platforms.
  6. Lead cross-functional teams, fostering a culture of good governance, collaboration and accountability.
  7. Manage relationships with stakeholders and suppliers, tracking KPIs (Key Performance Indicators) and ensuring delivery against SLAs (Service Level Agreements) and specifications.
  8. Act as the principle technical expert on Emergency Services specific technologies, such as Firelink and ESN. Act as custodian and principle subject matter expert on their use, application, policy and procedures for NFRS and the East Midlands region. Disseminating relevant information, guidance and lessons learned on Emergency Services specific technologies and acting as a subject matter expert at regional and national levels.
  9. Manage budgets for Emergency Services specific technologies and projects, including Airwave, Firelink, and ESN.
  10. Undertake the role of Operational Communications Tactical Advisor (OCACTA) and OCA CTA team co-ordinator, providing operational and tactical advice for best practice and guidance on all aspects of the operational use of Airwave and mobile communications. Providing advice and support within the service, regionally and nationally.
  11. Work with the ICT management team to develop procurement plans, manage supplier relationships, and enable effective purchasing processes in line with relevant legislation and NFRS policies.
  12. Support ICT service continuity and participate in disaster recovery planning and testing.
  13. Assist the ICT management team in the maintenance and development of NFRS IT Service Management (ITSM), processes and procedures.
  14. Act as mentor to NFRS ICT team members, including providing relevant training.
  15. Any other duties which may reasonably be regarded as within the nature of the duties, responsibilities and grade of the post as defined, subject to the proviso that normally any significant changes of a permanent nature should be incorporated into the job description in specific terms.

General Duties

Health and Safety

To take reasonable care for your own health and safety and work and that of other persons who may be affected by your work activities.

To co-operate with Nottinghamshire Fire & Rescue’s attempts to comply with health and safety legislation. Where appropriate you must safeguard the health and safety of all persons affected by the work activities you supervise at any premises you have control over.

To work in a safe manner in which you have been trained and instructed and advise your line manager of any health and safety problems you become of aware of.

To familiarise yourself with the contents of the Service’s Written Safety Policy.

To wear personal protective equipment supplied to you by the Service in the manner in which you have been instructed to do so.

Use of Equipment and Other Appliances

To take proper care in the handling, operation and safeguarding of any equipment, vehicles or appliance, used or issued by the Service or provided or issued by a third party for individual or collective use in the performance of the job holder’s duties

Equalities

To uphold the Nottinghamshire Fire and Rescue Service’s Fairness at Work and Equal Opportunities policies and practices and to treat all colleagues, service users and contacts with respect and in accordance with the expectations laid down by the Service.

To promote and deliver fair and quality services that are sensitive and responsive to all service users.

Code of Conduct

To adhere to the standards of the Code of Conduct established by the Service.

Personal Development

To keep up to date with current practice, undertake training and Continuous Professional Development as appropriate.

Information Technology

To comply with security measures to protect against unauthorised access to, alteration or disclosure of information held on computer and ensure adherence to the principles of the Data Protection Act.

To undertake any training and operation of new technologies and associated systems as required.

Core Code of Ethics

To act in accordance with the Fire and Rescue Service Code of Ethics and NFRS Behavioural Framework.