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HR Operations Manager

Grade: 9

Post Reference: A0483

Conditions of Service: NJC for Local Government Service National Scheme of Conditions of Service

Responsible to: Head of People and Organisational Development

Responsible for: HR Business Partners x 2 HR Officer HR Services Manager HR Officer (Systems)

General Description of Post

Playing a pivotal role in the Service’s improvement journey, the HR Operations Manager will provide professional advice and support to the Strategic Leadership Team on employment law and best practice guidance. The post holder will be responsible for overseeing all transactional HR functions to ensure that the people services function supports the wider ambitions of the organisation.

The function has a strong link to the Organisational Development and Inclusion agenda, and the post holder will be pivotal in supporting the cultural and ethical improvement journey.

NFRS Core Code of Ethics

Nottinghamshire Fire & Rescue Service has adopted the national Core Code of Ethics for Fire and Rescue Services which is underpinned by a National Fire Standard and based on five ethical principles. Employees of NFRS are required to ensure that they are compliant with the requirements of the code in all that they do.

Specific Duties

Strategy, Planning and Governance

  1. Support the Head of People and Organisational Development to develop the Strategies and plans including the workforce plan to ensure people priorities reflect and support wider organisational priorities and ambitions.
  2. Maintain a suite of compliant, accessible and easily understood HR policy and guidance documents to support legal compliance and management decision making.
  3. Produce and present reports to the Strategic Leadership Team and Human Resources Committee on people related data and insight to support governance and decision making.
  4. To play an active role in delivering and responding to external scrutiny of the NFRS People function to include HMICFRS inspection regime and local/national audit frameworks.

Employee Relations

  1. Professional Standards and Employee Relations Lead, responsible for triaging and classifying professional standards and employee relations cases in accordance with organisational policy, including assessment of seriousness. Where matters are identified as potentially constituting serious or gross misconduct, to provide professional standards advice and, where appropriate, sit on decision making panels in a non investigatory capacity.
  2. Establish and maintain governance arrangements regarding employee relations matters via case reviews and an assurance board to review live employee relations cases and ensure actions required from case reviews have been implemented.
  3. Report on the agreed metrics on Employee Relations data to both SLT and HR Committee.
  4. Have overall oversight of professional standards in the service including being senior point of contact for complex employee relations issues with both internal and external stakeholders including the Services legal advisors.
  5. Provide professional advice to the Senior Leadership Team and managers relating to casework management including grievances, disciplinaries, attendance / ill-health, and capability hearings at Stage 3 and appeal levels
  6. Maintain constructive relationships with representative bodies through formal and informal consultation, negotiation and dialogue including attendance at relevant formal joint meetings.

Service Delivery

  1. Provide leadership to the HR team, including setting of direction, oversight and performance management and professional development of team members.
  2. Fulfil budget holder responsibilities for HR budgets.
  3. Responsible for overseeing delivery of recruitment, establishment management, HR information system and HR business partnering function which is responsive to internal stakeholder needs.
  4. Seek opportunities for continuous improvement of the function through team and systems development, alongside the setting and monitoring of key performance indicators.
  5. Ensure contracts of employment, policy and ways of working are reviewed in line with changes to employment legislation and national conditions of service.
  6. Lead on HR related project activity and to be a member of cross functional project groups.

Pensions

  1. To brief national pensions advisers (Home Office and LGA) and national legal advisers on NFRS pension dispute cases / pension related employment tribunal cases.
  2. To act as a technical advisor to the Pension Board and provide support to Scheme Manager on pension related matters and pension governance matters.
  3. To attend national and regional pensions meetings and to liaise with Pension Administrators on pension related issues.

Other

  1. To undertake any other duties which may reasonably be regarded as within the nature of the duties, responsibilities and grade of the post as defined, subject to the proviso that normally any significant changes of a permanent nature should be incorporated into the job description in specific terms.

General Duties

Health and Safety

To take reasonable care for your own health and safety and work and that of other persons who may be affected by your work activities.

To co-operate with Nottinghamshire Fire & Rescue’s attempts to comply with health and safety legislation. Where appropriate you must safeguard the health and safety of all persons affected by the work activities you supervise at any premises you have control over.

To work in a safe manner in which you have been trained and instructed and advise your line manager of any health and safety problems you become of aware of.

To familiarise yourself with the contents of the Service’s Written Safety Policy.

To wear personal protective equipment supplied to you by the Service in the manner in which you have been instructed to do so.

Use of Equipment and Other Appliances

To take proper care in the handling, operation and safeguarding of any equipment,vehicles or appliance, used or issued by the Service or provided or issued by a third party for individual or collective use in the performance of the job holder’s duties

Equalities

To uphold the Nottinghamshire Fire and Rescue Service’s Fairness at Work and Equal Opportunities policies and practices and to treat all colleagues, service users and contacts with respect and in accordance with the expectations laid down by the Service. To promote and deliver fair and quality services that are sensitive and responsive to all service users.

Code of Conduct

To adhere to the standards of the Code of Conduct established by the Service.

Personal Development

To keep up to date with current practice, undertake training and Continuous Professional