Further assistance
Local services
Use your local telephone directory
For large organisations, government departments, Inland Revenue, county councils and local councils – you will find that their block adverts in your local telephone directory will show their latest departmental telephone numbers.
Citizens Advice Bureau
Your local Citizens Advice Bureau can offer a wealth of helpful advice including addresses and telephone numbers of other sources of help. See Insert for contact details or use the telephone directory for your local office.
Assistance from your local authority
Your local Environmental Health or Building Control Officer will assist you if you have concerns about building stability or pollution. Call your local authority and ask for the relevant department.
Emergency clothing and bedding
Contact the Benefits Agency, Social Services or British Red Cross Fire and Emergency Support Unit. General advice British Red Cross Fire, Citizens Advice Bureau, Social Services, or Police.
Specialist fire and flood company
Search the Internet using a search engine and look for ‘fire’ and/or ‘flood’, including your county.
Lost documents - who to contact
You will find that duplicates of many documents can be obtained from organisations holding master records.
Bank/Building Society books/Mortgage documents
Contact your bank or building society; it will issue replacements.
Credit cards
Contact the issuing companies, as soon as possible.
Benefits Agency documents
Contact your local Benefits Agency office.
Birth/Marriage and Death certificates
The original office of registration will provide duplicates. The national General Register Office can advise.
Divorce papers
Contact the court where the decree was issued.
Driving Licence and Vehicle Records
Contact the Driver Vehicle Licensing Agency.
Income tax records
The Inland Revenue Service Centre where filed, your accountant or your local district office will be able to help.
National Savings/Premium Bonds
Your local Post Office can give you details of how to claim duplicates.
Titles or deeds
Contact the records department of city or county in which the property is located.
Passports
Contact the Passport Office. Non-nationals should contact their Consulate or Embassy.
Stocks and bonds
Your broker should have the details of the shares you hold and a solicitor may be needed to legally reconstruct the certificates.
Warranties/Guarantees
The manufacturers should hold completed registration cards or documents.
Wills
A new will may need to be drawn up. Your solicitor will give you advice, or alternatively contact the Citizens Advice Bureau.
Medical records
Contact your doctor.
Community support
Following an emergency incident, we will conduct Community Reassurance and Engagement visits in the affected local area. In the days following the incident, we will be present in the area to provide reassurance, offer advice, and address any concerns. Please do not hesitate to approach us with any questions you may have.
Support for businesses
At Nottinghamshire Fire and Rescue Service we have a dedicated Business Support team that are here to support you whenever you need it.
Following a fire incident at a business premises, our Business Support team will visit the area in the following days to carry out Business Reassurance and Engagement visits. During this event, our Fire Safety Advisors will offer fire safety advice and guidance to businesses, particularly around fire risk assessments and business continuity management, as well as providing support and reassurance to those affected by the incident.
You can contact the Business Support team via telephone or email.
Advice Line: 0115 838 8205
Email: fireprotection@notts-fire.gov.uk
Safe and well visits
Safe and well visits are a proven way of reducing fires, fire-related deaths, and fire-related injuries. We have worked with partner agencies to also offer advice on falls, keeping warm during winter, stopping smoking and alcohol intake.
Safe and Well Visits are tailored to individuals’ needs, relating to their health and lifestyle choices. It may include the fitting of free smoke alarms.
To qualify for a safe and well visit you will need to complete a free online check.
Compliments and complaints
If you would like to provide feedback on how we have handled your emergency incident you can do so by visiting our compliments and complaints page.