Information for deaf and hard of hearing
You can register with Emergency SMS so that you can TEXT 999 in case of a fire or other emergency. Alternatively, get out and ask a neighbour to call 999 for you. If you have specialist equipment, such as a textphone or minicom, you can contact the emergency services on 18000. For more information, you can also visit the official Emergency SMS website (opens in a new window)
Safe and Well Visit
If you have any worries or concerns about your smoke alarms, or you would like some general fire safety advice, we offer FREE Safe and Well visits. This consists of a member of your local fire crew visiting your home to provide you with fire safety advice and to check your smoke alarms. This advice is tailored to suit you in your home, depending on your living arrangements or circumstances.
They are trained to identify your personal needs and requirements and will deliver advice accordingly. A visit will last approximately 20 minutes and will always be carried out on an appointment basis.
If your deafness affects your ability to hear a smoke alarm, we may provide an adapted smoke alarm or make a referral to your local council who may be able to provide the relevant equipment. If required, we are able to make these referrals to other services that may assist your hearing needs. Go to our Safe and Well referral page to book your Safe and Well visit.
We have a text service, should you require any further help or advice or wish to book a Safe and Well visit. You can text us on 07766 299 999. This text number is for deaf, deafened, and hard of hearing people only, and a response will be typically issued within 24 working hours. This number is NOT to be used in an emergency.
Useful links and information
- Action on Hearing Loss (opens in a new window)
- Action Deafness (opens in a new window)
- British Deaf Association (opens in a new window)
- Royal Association for Deaf People (opens in a new window)
- Deafness Support Network (opens in a new window)
- Hearing Dogs for Deaf People (opens in a new window)
- National Association of Deafened People (opens in a new window)
- Nottingham City Adult Sensory Team (opens in a new window)
- Nottinghamshire County Council Adult Deaf and Visual Impairment (opens in a new window)
- Nottinghamshire Deaf Well Being Action Group (opens in a new window)
- Nottinghamshire Healthcare Deaf Services (opens in a new window)
- Sense (opens in a new window)
- Deafblind UK (opens in a new window)