In an emergency call 999
For general enquiries call 01158388100
Monday - Friday -

Information for deaf and hard of hearing

Emergency SMS

You can register with Emergency SMS so that you can TEXT 999 in case of a fire or other emergency. Alternatively, get out and ask a neighbour to call 999 for you. If you have specialist equipment, such as a textphone or minicom, you can contact the emergency services on 18000. For more information, you can also visit the official Emergency SMS website

Safe and Well Visit

If you have any worries or concerns about your smoke alarms, or you would like some general fire safety advice, we offer FREE Safe and Well visits. This consists of a member of your local fire crew visiting your home to provide you with fire safety advice and to check your smoke alarms. This advice is tailored to suit you in your home, depending on your living arrangements or circumstances.

They are trained to identify your personal needs and requirements and will deliver advice accordingly. A visit will last approximately 20 minutes and will always be carried out on an appointment basis.

A deaf alarm system

If your deafness affects your ability to hear a smoke alarm, we may provide an adapted smoke alarm or make a referral to your local council who may be able to provide the relevant equipment. If required, we are able to make these referrals to other services that may assist your hearing needs. Go to our Safe and Well referral page to book your Safe and Well visit.