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In an emergency call 999
For general enquiries call 01158388100
Monday - Friday -

Fire cover public consultation is now open: visit our consultation page for more information about the proposed changes and you can have your say by filling in our consultation survey.

Information for deaf and hard of hearing

Emergency SMS

You can register with Emergency SMS so that you can TEXT 999 in case of a fire or other emergency. Alternatively, get out and ask a neighbour to call 999 for you. If you have specialist equipment, such as a textphone or minicom, you can contact the emergency services on 18000. For more information, you can also visit the official Emergency SMS website (opens in a new window)

Safe and Well Visit

If you have any worries or concerns about your smoke alarms, or you would like some general fire safety advice, we offer FREE Safe and Well visits. This consists of a member of your local fire crew visiting your home to provide you with fire safety advice and to check your smoke alarms. This advice is tailored to suit you in your home, depending on your living arrangements or circumstances.

They are trained to identify your personal needs and requirements and will deliver advice accordingly. A visit will last approximately 20 minutes and will always be carried out on an appointment basis.

A deaf alarm system

If your deafness affects your ability to hear a smoke alarm, we may provide an adapted smoke alarm or make a referral to your local council who may be able to provide the relevant equipment. If required, we are able to make these referrals to other services that may assist your hearing needs. Go to our Safe and Well referral page to book your Safe and Well visit.

Contact Us

We have a text service, should you require any further help or advice or wish to book a Safe and Well visit. You can text us on 07766 299 999. This text number is for deaf, deafened, and hard of hearing people only, and a response will be typically issued within 24 working hours. This number is NOT to be used in an emergency.

Useful links and information

Below you will find links to useful information and advice for people who are deaf or have hearing loss: