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In an emergency call 999
For general enquiries call 01158388100
Monday - Friday -

Fire cover public consultation is now open: visit our consultation page for more information about the proposed changes and you can have your say by filling in our consultation survey.


How can NFRS help?

  • Safe and Well visit to assess risk
  • Advice and guidance
  • Provide and fit safety equipment such as smoke detectors
  • Multi-agency approach
  • Record all known information for case history
  • Occupational Therapy support

There is a specific page for ‘Professional Referrals’ that can be accessed through the ‘Professional’ menu at the top of the main page. On the page, you will be asked for professional log in details, which are:

  • Agency Code: agency
  • Password: CharliePMx1

Once you have signed in and added your own details and the information of the person you are referring, you will be asked to rate them in 10 different categories. Use the guidance notes for each of the CHARLIE-P criteria to help you give a risk rating during the referral.