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NFRS 2024 48 - Telephone provider

You asked for

I would like to submit a new FOI request.

All or some of the information provided previously has expired, I require an update on the questions below.

See my request below:

Contract 1 - Telephony/Voice Services (Analogue, ISDN VOIP, SIP, Cloud)

  1. Telephony/Voice Services Provider- Please can you provide me with the name of the supplier for each contract.
  2. Telephony/Voice Services Spend – Please can you provide me with the annual spend
  3. Telephony/Voice Services - Contract Renewal Date- please provide day, month and year (month and year are also acceptable). If this is a rolling contract, please provide me with the rolling date of the contract. If there is more than one supplier, please split the renewal dates up into however many suppliers
  4. Telephony/Voice Services - Contract Duration- the number of years the contract is for each provider, please also include any contract extensions.
  5. Telephony/Voice Services - Type of Lines - Please can you split the type of lines and users per each supplier? PSTN, Analogue, SIP, ISDN, VOIP, Cloud
  6. Telephony/Voice Services Number of Lines / Channels / SIP Trunks/ Cloud based users- Please can you split the number of lines per each supplier? SIP trunks/connections, PSTN, Analogue, ISDN

Contract 2 - Incoming and Outgoing of call services.

  1. Minutes/Landline Provider- Supplier’s name (NOT Mobiles) if there is no information available, please can you provide further insight into why?
  2. Minutes/Landline Contract Renewal Date- please provide day, month and year (month and year is also acceptable). If this is a rolling contract, please provide me with the rolling date of the contract.
  3. Minutes Landline Monthly Spend- Monthly average spend on calls for each provider. An estimate or average is acceptable. If SIP services, please provide me with the cost of services per month.
  4. Minute’s Landlines Contract Duration- the number of years the contract is for each provider, please also include any contract extensions.
  5. Number of Extensions- Please state the number of telephone extensions the organisation currently has. An estimate or average is acceptable.

Contract 3 - The organisation's broadband provider.

  1. Broadband Provider- Supplier’s name if there is not information available, please can you provide further insight into why?
  2. Broadband expiry l Date- please provide day, month, and year (month and year is also acceptable). If this is a rolling contract, please provide me with the rolling date of the contract. If there is more than one supplier, please split the expiry dates up into however many suppliers
  3. Broadband Annual Average Spend- Annual average spend for each broadband provider. An estimate or average is acceptable.

Contract 4 - Contracts relating to Wide Area Network [WAN] services, this could also include HSCN network services.

  1. WAN Provider- please provide me with the main supplier(s) if there is no information available, please can you provide further insight into why?
  2. WAN Contract expiry Date- please provide day, month, and year (month and year are also acceptable). If this is a rolling contract, please provide me with the rolling date of the contract. If there is more than one supplier, please split the expiry dates up into however many suppliers
  3. Contract Description: Please can you provide me with a brief description for each contract
  4. The number of sites: Please state the number of sites the WAN covers. Approx. will do.
  5. WAN Annual Average Spend- Annual average spend for each WAN provider. An estimate or average is acceptable.
  6. For each WAN contract can you please provide me with information on how this was procured, especially around those procurement that used frameworks, please provide me with the framework reference.
  7. Internal Contact: please can you send me their full contact details including contact number and email and job title for all the contracts above.

Our Response:

Contract 1 - Telephony/Voice Services (Analogue, ISDN VOIP, SIP, Cloud)

  1. Telephony/Voice Services Provider- Please can you provide me with the name of the supplier for each contract.
    Answer: -
    • BT PLC
    • Daisy Communications Ltd
    • Risual Ltd
  2. Telephony/Voice Services Spend – Please can you provide me with the annual spend
    Answer: - The information requested has been deemed exempt by virtue of section 21(1) Information reasonably accessible by other means, under the Freedom of Information Act 2000. The information requested can be located via Expenditure over £250 - NFRS (notts-fire.gov.uk)
  3. Telephony/Voice Services - Contract Renewal Date- please provide day, month and year (month and year are also acceptable). If this is a rolling contract, please provide me with the rolling date of the contract. If there is more than one supplier, please split the renewal dates up into however many suppliers
    Answer: -
    • BT PLC – 31/03/2027 (Rolling)
    • Daisy Communications Ltd – 25/06/2025 (Rolling)
    • Risual Ltd – 31/03/2025 (Rolling)
  4. Telephony/Voice Services - Contract Duration- the number of years the contract is for each provider, please also include any contract extensions.
    Answer: -
    • BT PLC – 36 months (Rolling)
    • Daisy Communications Ltd – 12 Months (Rolling)
    • Risual Ltd – 36 months (Rolling)
  5. Telephony/Voice Services - Type of Lines - Please can you split the type of lines and users per each supplier? PSTN, Analogue, SIP, ISDN, VOIP, Cloud
    Answer: -
    • BT PLC (Direct routing Microsoft 365/Teams)
    • Daisy Communications Ltd (Telecom Networks - Voice Calls and Lines)
    • Risual Ltd (Gamma SIP Trunks, DDIs, Analogue Line and Call Charges)
  6. Telephony/Voice Services Number of Lines / Channels / SIP Trunks/ Cloud based users- Please can you split the number of lines per each supplier? SIP trunks/connections, PSTN, Analogue, ISDN
    Answer: -
    • BT PLC – 600 Users (approximate)
    • Daisy Communications Ltd – 26 PSTN lines (approximate)
    • Risual Ltd – 2 SIP trunks with 30 channels per trunk

Contract 2 - Incoming and Outgoing of call services.

  1. Minutes/Landline Provider- Supplier’s name (NOT Mobiles) if there is no information available, please can you provide further insight into why?
    Answer: - Risual Ltd, minutes provided in a bundle with SIP Trunks
  2. Minutes/Landline Contract Renewal Date- please provide day, month and year (month and year is also acceptable). If this is a rolling contract, please provide me with the rolling date of the contract.
    Answer: - 31/03/2025 (Rolling)
  3. Minutes Landline Monthly Spend- Monthly average spend on calls for each provider. An estimate or average is acceptable. If SIP services, please provide me with the cost of services per month.
    Answer: - The information requested has been deemed exempt by virtue of section 21(1) Information reasonably accessible by other means, under the Freedom of Information Act 2000. The information requested can be located via Expenditure over £250 - NFRS (notts-fire.gov.uk)
  4. Minute’s Landlines Contract Duration- the number of years the contract is for each provider, please also include any contract extensions.
    Answer: - 36 months (Rolling)
  5. Number of Extensions- Please state the number of telephone extensions the organisation currently has. An estimate or average is acceptable.
    Answer: - approximately 1000

Contract 3 - The organisation's broadband provider.

  1. Broadband Provider- Supplier’s name if there is not information available, please can you provide further insight into why?
    Answer: - No Information Held, no individual broadband used, all network traffic is carried over our WAN.
  2. Broadband expiry l Date- please provide day, month, and year (month and year is also acceptable). If this is a rolling contract, please provide me with the rolling date of the contract. If there is more than one supplier, please split the expiry dates up into however many suppliers
    Answer: - No Information Held, no individual broadband used, all network traffic is carried over our WAN.
  3. Broadband Annual Average Spend- Annual average spend for each broadband provider. An estimate or average is acceptable.
    Answer: - No Information Held, no individual broadband used, all network traffic is carried over our WAN.

Contract 4 - Contracts relating to Wide Area Network [WAN] services, this could also include HSCN network services.

  1. WAN Provider- please provide me with the main supplier(s) if there is no information available, please can you provide further insight into why?
    Answer: - Daisy Communications Ltd
  2. WAN Contract expiry Date- please provide day, month, and year (month and year are also acceptable). If this is a rolling contract, please provide me with the rolling date of the contract. If there is more than one supplier, please split the expiry dates up into however many suppliers
    Answer: - Daisy Communications Ltd – 25/06/2025 (Rolling)
  3. Contract Description: Please can you provide me with a brief description for each contract
    Answer: - Single provider MPLS WAN to multiple sites including 2 x Internet connections from core locations and 2 connections to Microsoft ExpressRoute through this WAN.
  4. The number of sites: Please state the number of sites the WAN covers. Approx. will do.
    Answer: - approximately 26 approximate
  5. WAN Annual Average Spend- Annual average spend for each WAN provider. An estimate or average is acceptable.
    Answer: - The information requested has been deemed exempt by virtue of section 21(1) Information reasonably accessible by other means, under the Freedom of Information Act 2000. The information requested can be located via Expenditure over £250 - NFRS (notts-fire.gov.uk)
  6. For each WAN contract can you please provide me with information on how this was procured, especially around those procurement that used frameworks, please provide me with the framework reference.
    Answer: - CSS Framework RM1045
  7. Internal Contact: please can you send me their full contact details including contact number and email and job title for all the contracts above.
    Answer: -

21. Information accessible to applicant by other means.

  1. Information which is reasonably accessible to the applicant otherwise than under section 1 is exempt information.
  2. For the purposes of subsection (1)—
    1. Information may be reasonably accessible to the applicant even though it is accessible only on payment, and
    2. Information is to be taken to be reasonably accessible to the applicant if it is information which the public authority or any other person is obliged by or under any enactment to communicate (otherwise than by making the information available for inspection) to members of the public on request, whether free of charge or on payment.
  3. For the purposes of subsection (1), information which is held by a public authority and does not fall within subsection (2)(b) is not to be regarded as reasonably accessible to the applicant merely because the information is available from the public authority itself on request, unless the information is made available in accordance with the authority’s publication scheme and any payment required is specified in, or determined in accordance with, the scheme.

Section 21 of the Freedom of Information Act 2000 is categorised as an Absolute and Class Based type exemption and therefore does not require a public interest test to be carried nor must Nottinghamshire Fire and Rescue Service articulate the harm in disclosure.