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NFRS 2023 41 - Telephony and Voice Services

You asked for

Contract 1 - Telephony/Voice Services (Analogue, ISDN VOIP, SIP etc)

  1. Telephony/Voice Services Provider- Please can you provide me with the name of the supplier for each contract.
  2. Telephony/Voice Services - Contract Renewal Date- please provide day, month and year (month and year are also acceptable). If this is a rolling contract, please provide me with the rolling date of the contract. If there is more than one supplier, please split the renewal dates up into however many suppliers.
  3. Telephony/Voice Services - Contract Duration- the number of years the contract is for each provider, please also include any contract extensions.
  4. Telephony/Voice Services - Type of Lines - Please can you split the type of lines per each supplier? PSTN, Analogue, SIP, ISDN, VOIP
  5. Telephony/Voice Services Number of Lines / Channels / SIP Trunks- Please can you split the number of lines per each supplier? SIP trunks/connections, PSTN, Analogue, ISDN.

Contract 2 - Incoming and Outgoing of call services.

  1. Minutes/Landline Provider- Supplier’s name (NOT Mobiles) if there is no information available, please can you provide further insight into why?
  2. Minutes/Landline Contract Renewal Date- please provide day, month and year(month and year is also acceptable). If this is a rolling contract, please provide me with the rolling date of the contract.
  3. Minutes Landline Monthly Spend- Monthly average spend on calls for each provider. An estimate or average is acceptable. If SIP services, please provide me with the cost of services per month.
  4. Minute’s Landlines Contract Duration- the number of years the contract is for each provider, please also include any contract extensions.
  5. Number of Extensions- Please state the number of telephone extensions the organisation currently has. An estimate or average is acceptable.

Contract 3 - The organisation's broadband provider.

  1. Broadband Provider- Supplier’s name if there is not information available, please can you provide further insight into why?
  2. Broadband expiry l Date- please provide day, month, and year (month and year is also acceptable). If this is a rolling contract, please provide me with the rolling date of the contract. If there is more than one supplier, please split the expiry dates up into however many suppliers.
  3. Broadband Annual Average Spend- Annual average spend for each broadband provider. An estimate or average is acceptable.

Contract 4 - Contracts relating to Wide Area Network [WAN] services, this could also include HSCN network services.

  1. WAN Provider- please provide me with the main supplier(s) if there is no information available, please can you provide further insight into why?
  2. WAN Contract expiry Date - please provide day, month, and year (month and year are also acceptable). If this is a rolling contract, please provide me with the rolling date of the contract. If there is more than one supplier, please split the expiry dates up into however many suppliers.
  3. Contract Description: Please can you provide me with a brief description for each contract.
  4. The number of sites: Please state the number of sites the WAN covers. Approx. will do.
  5. WAN Annual Average Spend - Annual average spend for each WAN provider. An estimate or average is acceptable.
  6. For each WAN contract can you please provide me with information on how this was procured, especially around those procurement that used frameworks, please provide me with the framework reference.
  7. Internal Contact: please can you send me their full contact details including contact number and email and job title for all the contracts above.

Our response

Contract 1 - Telephony/Voice Services (Analogue, ISDN VOIP, SIP etc)

  1. Telephony/Voice Services Provider- Please can you provide me with the name of the supplier for each contract.
    Answer: -
    • Bytes Software Services Ltd (Direct routing Microsoft 365/Teams)
    • Daisy Communications Ltd (Telecom Networks - Voice Calls and Lines)
    • Risual Ltd (Gamma SIP Trunks, DDIs, Analogue Line and Call Charges)
  2. Telephony/Voice Services - Contract Renewal Date- please provide day, month and year (month and year are also acceptable). If this is a rolling contract, please provide me with the rolling date of the contract. If there is more than one supplier, please split the renewal dates up into however many suppliers.
    Answer: -
    • Bytes Software Services Ltd: 31/03/2024 (Rolling)
    • Daisy Communications Ltd: 25/06/2024 (Rolling)
    • Risual Ltd: 31/03/2024 (Rolling)
  3. Telephony/Voice Services - Contract Duration- the number of years the contract is for each provider, please also include any contract extensions.
    Answer: - All are rolling contracts have provided initial contract period
    • Bytes Software Services Ltd: 01/04/2020 - 31/03/2023 for 36 months(Rolling)
    • Daisy Communications Ltd: 26/06/2012 - 25/06/2021 for 12 Months(Rolling)
    • Risual Ltd: 01/04/2016 - 31/03/2021 for 36 Months (Rolling)
  4. Telephony/Voice Services - Type of Lines - Please can you split the type of lines per each supplier? PSTN, Analogue, SIP, ISDN, VOIP
    Answer: - Refer to question 1
  5. Telephony/Voice Services Number of Lines / Channels / SIP Trunks- Please can you split the number of lines per each supplier? SIP trunks/connections, PSTN, Analogue, ISDN.
    Answer: -
    • Daisy Communications Ltd: Analogue lines at most sites, unsure of exact numbers (emergency use and lift/alarm lines)
    • Risual Ltd: 2 Trunks, each with 30 channels

Contract 2 - Incoming and Outgoing of call services.

  1. Minutes/Landline Provider- Supplier’s name (NOT Mobiles) if there is no information available, please can you provide further insight into why?
    Answer: - Refer to question 1 in Contract 1
  2. Minutes/Landline Contract Renewal Date- please provide day, month and year(month and year is also acceptable). If this is a rolling contract, please provide me with the rolling date of the contract.
    Answer: - Refer to question 2 in Contract 1
  3. Minutes Landline Monthly Spend- Monthly average spend on calls for each provider. An estimate or average is acceptable. If SIP services, please provide me with the cost of services per month.
    Answer: - The information requested has been deemed exempt by virtue of section 21(1) Information reasonably accessible by other means, under the Freedom of Information Act 2000.
  4. Minute’s Landlines Contract Duration- the number of years the contract is for each provider, please also include any contract extensions.
    Answer: - Refer to question 3 in Contract 1
  5. Number of Extensions- Please state the number of telephone extensions the organisation currently has. An estimate or average is acceptable.
    Answer: - 1000

Contract 3 - The organisation's broadband provider.

  1. Broadband Provider- Supplier’s name if there is not information available, please can you provide further insight into why?
    Answer: - No Information Held, no individual broadband used, all network traffic iscarried over our WAN.
  2. Broadband expiry l Date- please provide day, month, and year (month and year is also acceptable). If this is a rolling contract, please provide me with the rolling date of the contract. If there is more than one supplier, please split the expiry dates up into however many suppliers.
    Answer: - No Information Held, refer to question 1.
  3. Broadband Annual Average Spend- Annual average spend for each broadband provider. An estimate or average is acceptable.
    Answer: - No Information Held, refer to question 1.

Contract 4 - Contracts relating to Wide Area Network [WAN] services, this could also include HSCN network services.

  1. WAN Provider- please provide me with the main supplier(s) if there is no information available, please can you provide further insight into why?
    Answer: - GTT Interoute Networks Limited (Managed Service Agreement for WideArea Network).
  2. WAN Contract expiry Date - please provide day, month, and year (month and year are also acceptable). If this is a rolling contract, please provide me with the rolling date of the contract. If there is more than one supplier, please split the expiry dates up into however many suppliers.
    Answer: - 28/07/2023
  3. Contract Description: Please can you provide me with a brief description for each contract.
    Answer: - Single provider MPLS WAN to multiple sites including 2 x Internet connections from core locations and 2 connections to Microsoft ExpressRoute through this WAN.
  4. The number of sites: Please state the number of sites the WAN covers. Approx. will do.
    Answer: - 26
  5. WAN Annual Average Spend - Annual average spend for each WAN provider. An estimate or average is acceptable.
    Answer: - The information requested has been deemed exempt by virtue of section 21(1) Information reasonably accessible by other means, under the Freedom of Information Act 2000.
  6. For each WAN contract can you please provide me with information on how this was procured, especially around those procurement that used frameworks, please provide me with the framework reference.
    Answer: - CSS Framework RM1045
  7. Internal Contact: please can you send me their full contact details including contact number and email and job title for all the contracts above.
    Answer: - Name & Role: Tony Monaghan - IT Manger
    Email: enquiries@notts-fire.gov.uk
    Tel: 0115 838 8100

The information requested has been deemed exempt by virtue of section 21(1) Information reasonably accessible by other means, under the Freedom of Information Act 2000.

21. Information accessible to applicant by other means.

  1. Information which is reasonably accessible to the applicant otherwise than under section 1 is exempt information.
  2. (2) For the purposes of subsection (1)—
    1. Information may be reasonably accessible to the applicant even though it is accessible only on payment, and
    2. Information is to be taken to be reasonably accessible to the applicant if it is informationwhich the public authority or any other person is obliged by or under any enactment tocommunicate (otherwise than by making the information available for inspection) tomembers of the public on request, whether free of charge or on payment.
  3. For the purposes of subsection (1), information which is held by a public authority and doesnot fall within subsection (2)(b) is not to be regarded as reasonably accessible to theapplicant merely because the information is available from the public authority itself onrequest, unless the information is made available in accordance with the authority’spublication scheme and any payment required is specified in, or determined in accordancewith, the scheme.

Section 21 of the Freedom of Information Act 2000 is categorised as an Absolute and Class Based type exemption and therefore does not require a public interest test to be carried nor must Nottinghamshire Fire and Rescue Service articulate the harm in disclosure.

The information requested can be accessed at the following location, Expenditure over £250.