NFRS 2022 77 - information request software

You asked for:

Which software, if any, does the Trust use to process the following information requests:
1. FOI requests
2. EIR requests
3. DSAR requests
4. Complaints
5. Compliments
6. The processing or management of Safeguarding cases
Who provides this software?
1. FOI requests
2. EIR requests
3. DSAR requests
4. Complaints
5. Compliments
6. The processing or management of Safeguarding cases
What does it cost the Trust annually?
1. FOI requests
2. EIR requests
3. DSAR requests
4. Complaints
5. Compliments
6. The processing or management of Safeguarding cases

Our Response:

Which software, if any, does the Trust use to process the following information requests:
1. FOI requests
  Answer: - Office 365
2. EIR requests
  Answer: - Office 365
3. DSAR requests
  Answer: - Office 365
4. Complaints
  Answer: - Office 365
5. Compliments
  Answer: - Office 365
6. The processing or management of Safeguarding cases
  Answer: - CFRMIS - Community Fire Risk Management Information System
Who provides this software?
1. FOI requests
  Answer: - Bytes Software Services Limited
2. EIR requests
  Answer: - Bytes Software Services Limited
3. DSAR requests
  Answer: - Bytes Software Services Limited
4. Complaints
  Answer: - Bytes Software Services Limited
5. Compliments
  Answer: - Bytes Software Services Limited
6. The processing or management of Safeguarding cases
  Answer: - Civica UK Limited
What does it cost the Trust annually?
1. FOI requests
  Answer: - Exempt by virtue of section 21 of the Freedom of Information Act 2000
2. EIR requests
  Answer: - Exempt by virtue of section 21 of the Freedom of Information Act 2000
3. DSAR requests
  Answer: - Exempt by virtue of section 21 of the Freedom of Information Act 2000
4. Complaints
  Answer: - Exempt by virtue of section 21 of the Freedom of Information Act 2000
5. Compliments
  Answer: - Exempt by virtue of section 21 of the Freedom of Information Act 2000
6. The processing or management of Safeguarding cases
  Answer: - Exempt by virtue of section 21 of the Freedom of Information Act 2000

Some of the information requested has been deemed exempt by virtue of section 21(1) Information reasonably accessible by other means, under the Freedom of Information Act 2000.

21. Information accessible to applicant by other means.

Information which is reasonably accessible to the applicant otherwise than under section 1 is exempt information.
For the purposes of subsection (1)—
1. Information may be reasonably accessible to the applicant even though it is accessible only on payment, and
2. Information is to be taken to be reasonably accessible to the applicant if it is information which the public authority or any other person is obliged by or under any enactment to communicate (otherwise than by making the information available for inspection) to members of the public on request, whether free of charge or on payment.
For the purposes of subsection (1), information which is held by a public authority and does not fall within subsection (2)(b) is not to be regarded as reasonably accessible to the applicant merely because the information is available from the public authority itself on request, unless the information is made available in accordance with the authority’s publication scheme and any payment required is specified in, or determined in accordance with, the scheme.

Section 21 of the Freedom of Information Act 2000 is categorised as an Absolute and Class Based type exemption and therefore does not require a public interest test to be carried nor must Nottinghamshire Fire and Rescue Service articulate the harm in disclosure.

The information requested can be accessed at the following location Procurement and Resources please refer to PRN004398 and PRN004375