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NFRS 2022 75 - ICT Service desk tools

You asked for:

I am carrying out some research in relation to various organisations and how they manage their IT service desk, so I would appreciate your feedback.

If you could let me know the answer to the following questions:

  • Which ITSM service tool do you currently use?
  • When will you next be carrying out a review of this ITSM service tool?
  • As part of any review, will you be looking at other ITSM service tools?
  • Who is the best contact in relation to your ITSM service tool?
  • What are their contact details?

Our Response:

  • Which ITSM service tool do you currently use?

    Answer: - ManageEngine Service Desk Plus

  • When will you next be carrying out a review of this ITSM service tool?

    Answer: - Not applicable, solution purchased in September 2017, using a rolling subscription licencing model.

  • As part of any review, will you be looking at other ITSM service tools?

    Answer: - Not applicable, solution purchased in September 2017, using a rolling subscription licencing model.

  • Who is the best contact in relation to your ITSM service tool?

    Answer: - Damien West

  • What are their contact details?

    Answer: Damien.West@notts-fire.gov.uk, 0115 9670 880