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NFRS 2021 089 - Telephony contacts

You asked:

Contract 1 - Telephony/Voice Services (Analogue, ISDN VOIP, SIP etc)

  1. Telephony/Voice Services Provider- Please can you provide me with the name of the supplier for each contract.

    British Telecom, Daisy and Risual / Gamma, via Government Procurement Service.

  2. Telephony/Voice Services - Contract Renewal Date- please provide day, month and year (month and year are also acceptable). If this is a rolling contract, please provide me with the rolling date of the contract. If there is more than one supplier, please split the renewal dates up into however many suppliers
    • BT contract end date is 21/01/2023.
    • Daisy due for review.
    • Risual contract now in rolling period.
  3. Telephony/Voice Services - Contract Duration- the number of years the contract is for each provider, please also include any contract extensions.

    Please see answer to Q2.

  4. Telephony/Voice Services - Type of Lines - Please can you split the type of lines per each supplier? PSTN, Analogue, SIP, ISDN, VOIP

    26 lines mixture ISDN and PSTN, plus two SIP Trunks (30x30 lines) for our Microsoft Skype for Business telephony solution.

  5. Telephony/Voice Services Number of Lines / Channels / SIP Trunks- Please can you split the number of lines per each supplier? SIP trunks/connections, PSTN, Analogue, ISDN
    Supplier Renewal Contract Duration No of Lines Line Types
    BT Unknown Unknown 2 ISDN
    BT Unknown Unknown 6 PSTN
    Daisy 25-June-2014 Rolling 12 months 20 ISDN
    Daisy 25-June-2014 Rolling 12 months 70 PSTN
    Risual / Gamma 31-March-2019 Rolling 12 months 30 x 30 SIP

Contract 2 - Incoming and Outgoing of call services

  1. Minutes/Landline Provider- Supplier’s name (NOT Mobiles) if there is no information available, please can you provide further insight into why?

    Daisy Communications (fixed lines) and Risual / Gamma (SIP Trunks), via Government Procurement Service.

    NFRS has a Managed Service Agreement provided by Risual Ltd to support the NFRS Skype For Business solution and the associated infrastructure, including SIP Trunks provided by Gamma.

  2. Minutes/Landline Contract Renewal Date- please provide day, month and year (month and year is also acceptable). If this is a rolling contract, please provide me with the rolling date of the contract.

    NFRS has multiple contracts for lines all with their own durations and contract dates. Unfortunately, from our assessment, we estimate that locating and extracting this information would exceed the costs limit under section 12 of the Freedom of Information Act 2000 for your request. This is currently £450, equivalent to eighteen hours staff time.

  3. Minutes Landline Monthly Spend- Monthly average spend on calls for each provider. An estimate or average is acceptable. If SIP services, please provide me with the cost of services per month
    Supplier Spend
    BT 21.6k
    Daisy 12.2k
    Risual / Gamma 22.4k
  4. Minute’s Landlines Contract Duration- the number of years the contract is for each provider, please also include any contract extensions
    Supplier Renewal Contract Duration No of Lines Line Types
    BT Unknown Unknown 2 ISDN
    BT Unknown Unknown 6 PSTN
    Daisy 25-June-2014 Rolling 12 months 20 ISDN
    Daisy 25-June-2014 Rolling 12 months 70 PSTN
    Risual / Gamma 31-March-2019 Rolling 12 months 30 x 30 SIP
  5. Number of Extensions- Please state the number of telephone extensions the organisation currently has. An estimate or average is acceptable

    As we have moved to MS Teams there are no longer the usual telephone extension numbers in use.

Contract 3 - The organisation's broadband provider

  1. Broadband Provider- Supplier’s name if there is not information available, please can you provide further insight into why?

    Plusnet, Vodafone.

  2. Broadband Renewal Date- please provide day, month, and year (month and year is also acceptable). If this is a rolling contract, please provide me with the rolling date of the contract. If there is more than one supplier, please split the renewal dates up into however many suppliers
  3. Broadband Annual Average Spend- Annual average spend for each broadband provider. An estimate or average is acceptable.
    • Plusnet £204.
    • Vodafone – included with mobile contract, £22.8k.

Contract 4 - Contracts relating to Wide Area Network [WAN] services, this could also include HSCN network services.

  1. WAN Provider- please provide me with the main supplier(s) if there is no information available, please can you provide further insight into why?

    Interoute (Easynet).

  2. WAN Contract Renewal Date- please provide day, month, and year (month and year are also acceptable). If this is a rolling contract, please provide me with the rolling date of the contract. If there is more than one supplier, please split the renewal dates up into however many suppliers
  3. Contract Description: Please can you provide me with a brief description for each contract Managed Service Agreement for the provision of a PSN-ready MPLS WAN.
  4. The number of sites: Please state the number of sites the WAN covers. Approx. will do.

    26 sites.

  5. WAN Annual Average Spend- Annual average spend for each WAN provider. An estimate or average is acceptable.

    £120,692 pa

  6. For each WAN contract can you please provide me with information on how this was procured, especially around those procurement that used frameworks, please provide me with the framework reference.

    Crown Commercial Services framework RM1045 NETWORK SERVICES

  7. Internal Contact: please can you send me their full contact details including contact number and email and job title for all the contracts above.

    As allowed under FOIA s20 we aren’t supplying the name and contact details of individual staff members.