Head of Digital

Post: Head of Digital

Grade: Grade 9

Post Number:

Conditions of Service: NJC for Local Government Services National Scheme of Conditions of Service

Responsible to: Head of Assets and Resources

Responsible for: ICT Security Manager, ICT Service Desk Manager, ICT Project Manager, Technical Analyst Team.

General Description of the Post

Digital innovation, cyber security and resilient ICT service delivery are key to support the Service to meet the ambitious targets set out in its Corporate Risk Management Plan. The post holder will be responsible for leading the ICT function and advising the Strategic Leadership Team on opportunities for digital innovation to drive business improvements.

As the Head of Digital, you will play a key role in development and delivery of a holistic digital strategy and departmental business plan to meet current and future needs of the Service, ensuring that it remains fit for purpose, including through use of effective performance management tools including monitoring of key performance indicators.

You will have responsibility for the direct enhancement, exploitation of ICT and Digital technologies through the innovation, investigation, analysis and transformation of data, systems, activities, processes and information security.

You will lead and develop the ICT function to ensure that it remains fit for purpose, is effectively prioritising work to deliver against priorities and that staff feel valued and understand their role in continuing to ‘creating safer communities’.

Outline Duties:

Service Delivery

1. Ensure efficient ICT service delivery ensuring prioritisation of activity, delivery of an effective service desk capability (including out of hours arrangements) and ensuring the training and development of staff supports the values of the organisation and its ability to deliver professional services
2. Ensure the appropriate governance and control arrangements are in place for the management and delivery of ICT projects.
3. Manage the planning, implementation and maintenance of stable ICT application architecture and infrastructure that is well-designed, resilient, secure and cost-effective.
4. Management of relevant ICT revenue and capital budgets including long term capital programmes through the effective development and application of strategy to compliment the Service’s risk management approach.
5. Ensure systems and processes are in place for the management of all ICT suppliers, contractors and consultants to ensure the best value is achieved for the Authority.
6. Manage the ICT Problem Management Process and proactively interface with ICT Change Management Process, to resolve widespread ICT infrastructure issues.
7. Undertake continuing professional development in order to maintain competence. This includes maintaining technical knowledge as well as developing professional networks.
8. Represent the Service at regional/national meetings including liaising with internal and external auditors as well as other external bodies.

Cyber Security and Compliance

9. Take responsibility for the governance, security of electronically stored information and the mechanisms in place to ensure compliance, authorising policies governing the conduct of management of change initiatives and standards of professional conduct.
10. Ensure systems are in place to maintain and monitor the critical ICT infrastructure of the Service to support Disaster Recover and overall Business Continuity Management strategy.
11. Monitor legislative and regulatory changes within the ICT and Information Security industry and advice on potential implications.
12. Contribute to development of corporate management information system, including standards for information security in line with recognised industry standards and information governance frameworks.
13. Provide professional support to the Senior Information Risk Owner (SIRO) and take ownership of the Organisation’s Information Security Policy, act as champion for information risk and provide advice to the strategic leadership team as appropriate.
14. Ensure arrangements are in place to place to effectively manage ICT assets, information security and control structures, and that these are subject to period testing and assurance arrangements to demonstrate their effectiveness.

Transformation and Innovation

15. Provide strategic ICT and information security advice and implications of business decisions to the Strategic Leadership Team.
16. Monitor performance of the ICT function including benchmarking. Maintain awareness of alternative ways of delivering the service including consideration of opportunities to improve the efficiency and effectiveness of service delivery.

Specific health, safety and environmental responsibilities

• Liaise with the Service Health and Safety Adviser to ensure safe systems of work – based on the outcomes of risk assessments – are devised and followed and that the environmental risk management repercussions of work tasks are identified and managed.

General Responsibilities (all employees)

1. Health and Safety

   To take reasonable care for your own health and safety and work and that of other persons who may be affected by your work activities.

   To co-operate with Nottinghamshire Fire & Rescue’s attempts to comply with health and safety legislation. Where appropriate you must safeguard the health and safety of all persons affected by the work activities you supervise at any premises you have control over.

   To work in a safe manner in which you have been trained and instructed and advise your line manager of any health and safety problems you become of aware of.

   To familiarise yourself with the contents of the Service’s Written Safety Policy.

2. Use of equipment and other appliances

   To take proper care in handling, operation and safeguarding of any equipment, vehicles or appliance, used or issued by the Service or provided or issued by a third party for individual or collective use in the performance of the job holder’s duties

3. Equalities

   To uphold the Nottinghamshire Fire and Rescue Service’s Fairness at Work and Equal Opportunities policies and practices and to treat all colleagues, service users and contacts with respect and in accordance with the expectations laid down by the Service.

   To promote and deliver fair and quality services that are sensitive and responsive to all service users.

4. Code of Conduct

   To adhere to the standards of the Code of Conduct established by the Service.

5. Personal Development

   To keep up to date with current practice, undertake training and Continuous Professional Development as appropriate.

6. Information Technology

   To comply with security measures to protect against unauthorised access to, alteration or disclosure of information held on computer and ensure adherence to the principles of the Data Protection Act.

   To undertake any training and operation of new technologies and associated systems as required.

7. Protective Security

   To comply with security measures to protect against unauthorised access to Service assets, or unauthorised access, alteration or disclosure of information, including information held on computer, ensuring adherence to NFRS policies and data protection law.

   To undertake any training and operation of new technologies and new systems as required.

   Or:
   To work within current legislation, Service policies and procedures and Service Values.

   Or:
   Comply with all Service Policies, guiding frameworks and legal requirements.

   Maintain up to date knowledge and understanding of relevant data protection legal requirements.

8. Code of Ethics

   To demonstrate ethical values driven behaviour at all times and treat people with dignity and respect.