| EFSM2 |
Lead, monitor and support people to resolve incidents |
| EFSM5 |
Plan, implementation of organisational strategy to meet objectives |
| EFSM6 |
Implement organisational strategy |
| EFSM8 |
Lead organisational strategy through effective decision making |
| EFSM9 |
Implement and manage change in organisational activities |
| EFSM11 |
Determine effective use of physical and financial resources |
| EFSM13 |
Select required personnel |
| EFSM14 |
Manage the performance of teams and individuals to achieve objectives |
| EFSM15 |
Develop teams and individuals to enhance workplace performance |
| EFSM16 |
Manage yourself to achieve work objectives |
| EFSM17 |
Advise on development and implementation of quality polices |
| EFSM18 |
Implement quality assurance systems |
| EFSM19 |
Monitor compliance with quality systems |
| EFSM20 |
Exchange information to ensure effective service delivery |
| EFSM22 |
Develop infomration systems to support service delivery objectives |
| EFSM23 |
Agree project plan to meet specified objectives |
| EFSM25 |
Manage project to meet objectives |