All staff show this when they do the following…

We are professional

Demonstrates pride in appearance and standards of dress
Finishes work to a high standard, not satisfied with simply finishing something
Demonstrates a responsible approach to confidentiality and can be trusted with sensitive information
Commit to developing self and others – seeking out development opportunities, knowledge and new work experiences (D&R)
Is proactive in seeking and achieving work tasks and activities
Take responsibility for your own health and wellbeing
Communicate in a respectful and timely way (D&R)
Takes responsibility for continuously improving the performance of my service (L)
Is an ambassador for the Fire and Rescue Service and a role model in communities (POCF)
Remains impartial and objective (I)
Never acts in a way that could create a perception of improper behaviour for personal gain (I)
Declares relevant interests and relationships and maintains personal and professional boundaries (I)

Staff don’t show this when they…

Fails to declare a relationship which may be regarded as inappropriate or unethical.
Fail to act as a positive role model
Belittle those who are acting professionally and in line with Service expectations Are constantly negative and lacks enthusiasm
Tend to present problems rather than solutions
Tend to apportion blame to others when things go wrong Lack enthusiasm and motivation to improve
Fail to take personal responsibility for actions Lack pride in their work
Fail to finish work to a high standard and on time
Fail to take responsibility for personal development

Supports team members/colleagues under pressure or stress
Builds positive relationships across the team, organisation and community (I)
Listens to and gets input, ideas and views from a diverse range of colleagues and teams (EDI)
Proactively involved in cross-functional team working
Works proactively to understand others’ challenges and experiences to reduce a ‘them and us’ culture (EDI)
Is honest, open, and fair when dealing with everyone (I)

Staff don’t show this when they…

Fails to understand or appreciate impact on others. Does not consider situations from others’ viewpoint
Is preoccupied with own agenda rather than the needs of team and organisation
Fails to build contact with people beyond own work area
Maintains old stereotypes about ‘other’ groups in the organisation

Looks for opportunities to improve working practices
Engages with staff engagement initiatives and offer suggestions for change (Little Acorns, staff survey)
Anticipates and prepares ahead for work-related problems and issues
Embraces new processes/equipment etc and provides feedback
Has flexible and adaptable approach to work
Welcomes feedback/challenge and adapts the way they work and their behaviour as a result (I)

Staff don’t show this when they…

Are obstructive towards learning or progress
Do not take responsibility for keeping up to date with local or organisational news/changes
Are unwilling to try different methods of working

Listens carefully to manager, colleagues and service users (EDI) and seeks out different perspectives to build on own ideas
Respects the right for colleagues to hold different views and behaves in a way that celebrates diversity in all its forms (EDI)
Challenges inappropriate behaviour (I)
Understands and respects the value of diversity (L)
Interprets and reacts to others’ body language, feelings and emotions, taking time to consider own response. Manages own reaction and emotions when provoked (EDI)
Acts with empathy, compassion, and respect, caring equally for everyone they deal with (POCF)
Considers the diverse needs of their communities and tailors their work to best meet their needs (POCF)
Actively rejects inappropriate behaviours of discrimination, harassment and bullying (D&R)

Staff don’t show this when they…