Strategic goal 5: We will continue our improvement journey to deliver an outstanding Service

This goal focuses on the continuous improvement of our services, systems and processes.

Our focus for improvements this year are:

• Undertake phase 2 of our Futures 25 programme, looking at service redesign and financial efficiencies
• Further develop our online repository of information about risks and communities for our public-facing teams
• Roll out new tablet computers on our appliances, to improve access to risk information and support mobile working
• Continue to develop our management information capability to better support performance management and decision making
• Ensure our intranet is readily accessible to all staff including those with different needs or access requirements
• Continue to respond to the recommendations of public inquiries, sector learning and new fire standards as they are published