Our performance targets for 2023/24

Our CRMP describes four pillars around which we measure our performance. Our high-level performance targets for each of these pillars are shown below.

Community Outcomes

• Visit 14,000 homes to deliver Safe and Well Visits
• Compete 1,500 fire safety audits
• Complete 1,000 business safety checks
• Reduce the number of Unwanted Fire Signals and lift rescues attended by 3% of the 2021/22 levels
• Reach incidents within eight minutes, on average, from the time the first fire engine is dispatched

Equality, diversity and inclusion

• 100% of new staff will complete mandatory EDI training within two months of joining
• The Service fulfils its status as a Disability Confident employer.
• All fire stations undertake local positive action engagement activities to support employment, prevention and protection objectives.

Professional and committed workforce

• Average number of days lost through sickness absence is at or below an average of 9.2 days per annum for wholetime and support staff and 13.2 day for on-call staff
• All essential firefighter and officer training is completed
• All staff have an annual personal development review

Strong governance and financial sustainability

• Deliver services within the £49.97m budget set for 2023/24