9 Productivity

Wholetime Productivity Targets

The Service uses a number of internally derived productivity measures for Wholetime Fighters. These are:
- Number of Safe and Well Visits
- Number of Business Safety Checks
- Number of Data Intelligence Led Community Engagement Events
- Number of post fire Community Reassurance and Engagement Events
- Completion rates of Quarterly Training planner
- Attendance at operational exercise
- Community Group Befriending Scheme adherence
- Review of Site Specific Risk Information completion rate
Since 2018/19 the service has increased the number of Safe and Well visits (SWVs) from 4,461 to 13,742. The vast majority of these are completed by wholetime crews. The completion of Business Safety Checks (BSCs) by wholetime crews commenced as a new activity in 2022/23 and a total of 518 have been completed within the year. The target for 2023/24 is 1,000.
It is anticipated that productivity as measured by the public facing metrics for SWVs and BSCs as outlined within the Service’s CMRP will increase by 15% and 200% respectively by 2024/25.
As previously stated the Service is conducting a review of the working day in the FY 2023/24 and as a first stage will start to integrate use of the productivity survey data. Further work to integrate the metrics will be undertaken as part of the next CRMP planning cycle.