Strategic goal 5
We will continue our improvement journey to deliver an outstanding Service
This goal is focused on improving the efficiency, effectiveness and productivity of the Service and ensuring that our activities and resources remain aligned to the needs of the community.
Over the life of the last CRMP, we have made a range of improvements to our services, including the cost neutral introduction of wholetime crewing at Ashfield fire station. We have developed our engagement with marginalised and minority communities, and commissioned research to further understand how to improve our engagement with, and recruitment from, under-represented groups. We have improved the access to information and services through the introduction of a new website, which has been rated as one of the best in the country for accessibility.
We have also made significant improvements to our internal planning, governance and performance management processes, to improve productivity, performance and oversight across key areas of the organisation.
Over the life of this CRMP, we will continue to focus on improving the efficiency and effectiveness of our ways of working through process improvement, innovation and the effective use of data and systems. We will build on the work done to date to understand and engage with communities to improve and promote our services and develop our reputation as an employer of choice. We will also continue to adapt and align our ways of working to sector best practice, national fire standards and the recommendations and learning from national inquiries and reports.
Over the next three years, we will:
- Extend our use of data and information to improve the quality of our services and the efficiency and effectiveness of our ways of working
- Expand and embed our approach to evaluation to better understand the impact and benefits of our activities and feed learning into future work
- Improve our internal and external communications capability, informed by insights gained from engagement with our community and colleagues
- Exploit the potential of our ICT to improve efficiency and productivity, moving towards a self-service approach where practical
- Implement service improvements identified through innovation, research and development, and sector reforms
- Embed national fire standards, recommendations from national inquiries and sector reports, and NFCC toolkits
