Our 2025-28 plan on a page
During the life of this CRMP, we aim to achieve the following objectives.
Strategic goal 1 - Prevention
- Undertake at least 50,000 home visits to improve safety, targeting those with the highest risk
- Work with partners to deliver safety messages to at least 6,000 primary school children
- Further build our community befriending scheme, developing relationships with at least 150 community groups
- Deliver road safety education in collaboration with partners
- Develop a youth engagement programme
Strategic goal 2 - Protection
- Undertake at least 10,000 inspections of business premises to provide advice and undertake regulatory activity
- Respond to all building and licencing consultations, providing feedback within 15 working days
- Reduce the number of Unwanted Fire Signals we attend
- Undertake 1,500 proactive business engagements to promote fire safety
Strategic goal 3 - Response
- Attend incidents within 8 minutes, on average, from the time the first appliance is mobilised
- Ensure availability of on-call appliances at 85% or better, and whole-time appliances at 98% or better
- Deliver new fire appliances and specialist vehicles
- Implement the new mobilising system without impacting service delivery
- Review specialist response capabilities to optimise alignment to risk
Strategic goal 4 - People and culture
- Further improve the diversity of the workforce
- Continue to improve culture and staff satisfaction, measured through staff surveys and our cultural dashboard
- Implement wellbeing programmes to promote physical, mental and emotional health, and reduce sickness absence
- Ensure all colleagues have the training required to maintain competence in their roles
- All operational colleagues pass annual fit test
- All colleagues complete an annual PDR
Strategic goal 5 - Service improvement
- Achieve at least 2% non-pay related efficiency savings and increase productivity by 3%
- Improve engagement with our communities
- Implement audit and inspection recommendations that improve assurance and services
- Complete and implement functional reviews of our digital and people services
- Increase the use of data to drive service improvements and transparency
- Continue to improve the accessibility and inclusion of our premises
Strategic goal 6 - Sustainability
- Deliver balanced budgets whilst maintaining adequate reserves
- Build a new community fire station
- Reduce the Service’s carbon footprint over the life of the CRMP
- Improve our training facilities ensuring they are aligned to community risks
- Explore collaborative opportunities as they arise