About us

Our purpose

Our purpose is ‘Creating Safer Communities’, across the City of Nottingham and the county of Nottinghamshire, whether that be preventing emergencies from occurring, protecting people in the built-up environment or responding to 999 emergency calls.

We aim to positively contribute to the wider sustainable development of the communities of Nottinghamshire by improving life chances for young people and supporting our partners and other emergency services.

Firefighter delviering a safety talk to a group of secondary school children.

Our ambition

Our ambition is to be an outstanding fire and rescue service by 2032, where:

  • Communities feel safe and protected by NFRS, and NFRS is a respected and valued emergency service and partner organisation
  • Our services are built on efficient and effective practices, that are continually improving
  • Our people are professional, proud and passionate to serve our communities
  • The Service contributes to a more sustainable future

Our organisation

Nottinghamshire and City of Nottingham Fire Authority, which is made up of six Councillors from Nottingham City Council, 12 Councillors from Nottinghamshire County Council and the Nottinghamshire Police and Crime Commissioner, is legally responsible for the provision of the fire and rescue service.

The Service operates with over 800 people and an annual budget, in 2024-25, of £55m.

Our core services are delivered by a full-time equivalent staff of 704 people operating mainly from our fire stations, and they account for 63% of our annual expenditure. This includes an establishment of 432 wholetime firefighters and 237 on-call firefighters.

Their work is enabled by 134 fulltime equivalent roles working in support functions, who are mostly based at our Joint Headquarters and Service Development Centre. These colleagues account for a further 10% of our annual expenditure.

Our values and culture

Our ambition is not just about the work that we do, it also focuses on the way in which we go about our work. Our values and culture are important to us and play a significant role in becoming an outstanding organisation. Culture refers to our identity as an organisation, who our colleagues are, what we do and how we do it.

Our values ensure that we put communities at the heart of all that we do. They align with the national Core Code of Ethics, embedded in our leadership and behavioural frameworks. These frameworks set out the expected standards of behaviour from colleagues at all levels of the organisation.

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One team

We are one team working together to create safer communities

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Open to change

We open ourselves up to new ideas and become a more sustainable and stable organisation, ready for the future.

Wheel diagram showing Nottinghamshire Fire and Rescue Service values "One team, Open to change, We are professional, We value and respect others" links with the NFCC code of ethics "Putting communities first, Integrity, Dignity and respect, Leadership, Equality, Diversity, and inclusion"
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Value and Respect

By treating our staff, our community and our service users with respect and consideration we become a more customer-focused and inclusive organisation.

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Professional

We behave with integrity and take personal responsibility for our behaviour and decisions.

Female firefighter putting on a helmet infront of a fire engine.

Culturally, we are a positive, inclusive and welcoming organisation, in which

  • We feel a sense of belonging and are caring and supportive of our colleagues
  • We are proud and compassionate public servants who always put our communities first
  • We are well trained and professional, as individuals and teams, and take pride in a job well done
  • We feel valued and engaged, in an environment where everyone can thrive and contribute to our shared ambition of service excellence
  • We are respected and empowered, and we take responsibility for our actions and decisions
  • We celebrate our successes, and we acknowledge and learn from our mistakes