Strategic goal 5

This goal is focused on improving the efficiency, effectiveness and productivity of the Service and ensuring that our activities and resources remain aligned to the needs of the community.

Over the last year, we have implemented changes to a number of systems and processes to improve our productivity and efficiency and to enable us to provide a better service to our community. These include significant improvements to our main risk information system, which supports our prevention and protection activities, and improvements in our approach to contract management and procurement. We also launched our new evaluation framework, which will enable us to consistently assess the impact of our activities and identify and apply learning to support continuous improvement.

We will have a continued focus on internal ways of working over the next year, looking to digitise some of our internal processes to improve efficiency. With several key computer systems coming to the end of contract over the next two to three years, projects will be initiated to begin understanding business requirements for the future and the opportunities that advances in digital technologies may provide.

During 2026-27, we aim to achieve the following objectives:

• Improve our processes for performance reporting for stakeholders
• Further develop data dashboards and management information reporting
• Upgrade our website software
• Complete the upgrade of our financial management system
• Implement new tools to support policy, project and programme management
• Digitise our process for expenses claims
• Facilitate the inspection of the Service by HMICFRS