Strategic goal 5

This goal is focused on improving the efficiency, effectiveness and productivity of the Service and ensuring that our activities and resources remain aligned to the needs of the community.

Over the life of the CRMP 2025-28, we will need to continue to improve our efficiency and productivity, to meet the needs of the community through affordable, value for money services.

We will build on the progress made in recent years, making improvements to our ways of working through more effective and innovative use of data, systems and processes across the organisation. We will embed national fire standards and adopt relevant recommendations from national inquiries and other sector reports where appropriate.

During 2025-26, we will focus on the following objectives:

• Improve the availability and accuracy of data and information across all areas of the service
• Implement system enhancements to improve productivity of core activities
• Introduce financial modelling to support change management and improve the financial literacy of staff across the service
• Implement a robust approach to contract management, including a procurement pipeline
• Develop and embed an evaluation framework
• Embed the Local Resilience Forum secretariat team, as the new hosting organisation