Strategic goal 5: We will continue our improvement journey to deliver an outstanding service

This goal focuses on the continuous improvement of our services, systems and processes.

Our key objectives for this year are:

• Review our HMICFRS Report, ensuring that any learning & improvements identified are captured and planned for.

Our focus for improvements this year are:

• Roll out secondary devices on our appliances, to improve access to risk information and support mobile working.
• Continue to develop our Business Intelligence capability to better support performance management and decision making.
• Develop our primary customer database (CFRMIS) to improve its functionality and use by a range of our teams.
• Digitise and improve our processes, particularly in relation to travel & expenses, HR process and phones.
• Ensure we capture and utilise learning across the service, by developing and embedding a new Evaluation framework & methodology.