Our performance targets for 2024/25

Our CRMP describes four pillars around which we measure our performance. Our high-level performance targets for each of these pillars are shown below.

Community Outcomes

• Visit 15,000 homes to deliver Safe and Well Visits
• Compete 2,000 fire safety audits
• Complete 1,500 business safety checks
• Reduce the number of false alarms and lift rescues attended by 3% of the 2021/22 levels.
• Reach incidents within eight minutes, on average, from the time the first fire engine is dispatched.

Equality, diversity and inclusion

• 100% of new staff will complete mandatory EDI training as part of their induction
• The Service remains a member of the Disability Confident scheme
• All fire stations develop and maintain Community Befriending Scheme partnerships.

Professional and committed workforce

• Average number of days lost through sickness absence is at or below an average of 9.2 days per annum for wholetime and support staff and 13.2 day for on-call staff
• All essential firefighter and officer training is completed
• All staff have an annual personal development review

Strong governance and financial sustainability

• Deliver services within the £52.7m budget set for 2024/25