Professional Referrals

This page is for those professionals wishing to report concerns for an individual's safety, if you wish to report a concern about a business you can do this by visiting our Report a business fire safety concern page.

How to access CHARLIE-P training

The NFRS Prevention team aims to work with Professionals who are in contact with, care for, or visit, members of our community who may be at risk to fire or incidents in the home. Our CHARLIE-P training package below will help you to identify potential fire hazards and other risks in the home using our matrix to guide you through the process. In addition, the training highlights how to refer vulnerable people to Nottinghamshire Fire and Rescue Service for Safe and Well advice.

To make a quick professional referral, please move to the bottom of this page and enter your agency code and password credentials which you will have been supplied with.  If you do not have these credentials yet, please get in touch with our admin team on:-

Our CHARLIE-P training is available online to reference should you need to.

Nottinghamshire Fire and Rescue Service work closely with partner agencies and our training has been developed to accommodate our ever-changing community needs and give you, the professional, the tools to identify someone who is at risk in their home of having a fire or, potentially, not being able to escape a fire.

The primary aim of the programme is to reduce the number of accidental dwelling fires, fire-related deaths and injuries across Nottinghamshire.

Our Safe and Well Guide (.pdf) may also be of use to help identify potential hazards

Additionally we may be able to offer face to face training, the training is free and we will deliver to groups (of any number) at your premises or venues supplied by us across Nottinghamshire.

If you or your organisation would like to request our face to face training:-

Please email:

or you would like to refer one of your clients for a Safe and Well visit, again, please go to the login at the bottom of this page followed by the online referral.

The training delivered by NFRS will inform you how a CHARLIE P Matrix is a useful assessment tool and how to refer someone to us for a Safe and Well visit in their home.


Risk matrix of factors that might effect someone in the event of a fire.
Descriptor Risk Score =1 (Rare) Risk Score =2 (Unlikely) Risk Score =4 (Possible) Risk Score =8 (Likely) Risk Score =10 (Almost certain)
(C) Care and support needs No care or support needs In receipt of comprehensive care and support package Support in place but not deemed adequate No support in place but concerns for health and welfare No support in place but significant concerns for health and welfare
(C) Cooking No concerns Meal/drink preparation completed by others Prepares own food and drink but concerns identified by others or regularly uses hot oil Preparing own food and drink but repeated episodes regarding safety Actual incidents requiring support of others prior to safe and well visit
(H) Hoarding 1-2 CIR 3 CIR 4-5 CIR 6-7 CIR 8+ CIR
(A) Alcohol Not used Signs of alcohol use no concerns Signs of alcohol use some concerns Signs of alcohol being used Query dependency Concerns alcohol use may impact upon fire safety, including escape
(R) Reduced mobility and Clinical Frailty Score (CFS) Independently mobile

CFS 1, 2, 3
Walks with support

Requires mobility aid or history of falls e.g. stick or frame

CFS 5, 6
Unable to walk e.g. wheelchair user

Cared for in bed

CFS 8, 9
(L) Lives alone Lives with others Lives alone but fully independent Lives alone with daily support Lives alone with occasional visitors or social contact Lives alone with no visitors or social contact
(I) Inappropriate smoking Non-smoker Occasional smoker aware of safety Regular smoke aware of safety Occasional smoker unaware of safety Regular smoker - unsafe smoking practices
(E) Elderly Under 40 41-50 51-64 65-79 80+
(E) Electrical No concerns Some risks identified but solved during visit Risk identified, client to resolve Risk identified and client would need assistance to resolve Poor understanding and dangerous use of electrics
(P) Previous signs of fire No concerns Evidence of historic burn marks Evidence of recent near miss fires - would respond to alarm Evidence of recent near miss fires - would not respond to alarm Previous fire within the last 12 months

1-20 Low Risk
21-34 Medium Risk
35+ High Risk

Make a referral

To make a professional referral please fill in the online form below using the login details provided to you during your training.

Please note, an Arson referral can only be made through the Police. However, you may continue to make this referral noting in question 19 you have concerns and the Police have been notified. They will issue you an incident number which will be required for a safe and well visit.

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