As part of the Tri-Service commitment between
Nottinghamshire, Derbyshire and Leicestershire Fire and Rescue Service, all
three Services have teamed up to launch a Communication Guide to support
conversations between Firefighters and the Deaf community under the British
Deaf Association’s British Sign Language (BSL) Charter.
This document has been designed predominantly for use
at emergencies or incidents when
firefighters and other fire service personnel are communicating with Deaf people or people who may
experience speech difficulties. The guide aims to provide a point of reference
for sharing key information. This may include if someone’s in pain or where an
Having this guide available to our crews to use at
incidents provides a great benefit, as it can assist with communication
allowing crews to respond swiftly to ensure individual and public safety.
Printed copies of the guide will be provided to
incident commanders, prevention staff and will be kept on appliances.
Bryn Coleman, Area Manager of Protection and
Prevention at Nottinghamshire Fire and Rescue Service, said “I am very proud to
see the introduction of this communication guide as part of the Service’s
commitment to disability equality, it is very positive to assist the Service in
communicating with Deaf Service users and those with speech difficulties.
“Working in collaboration with Derbyshire and
Leicestershire Fire and Rescue Service’s to create this document both signifies
all our commitments and provides a standard across all three services.”
Derbyshire’s Group Manager
of Prevention and Inclusion, Kev Page, added: “We’re delighted to be able to
collaborate with our neighboring Services on such a valuable tool as part of
the Tri-Service commitment. As a Service, we’re always working on ways we can
represent and communicate with every member of our community to ensure we can
provide the best support possible when they’re in need.”
Area Manager Community Risk at Leicestershire Fire and Rescue Service, added:
“For those who are deaf, hard-of-hearing and those with speech difficulties,
there is never a ‘one size fits all’ method of communication. That’s why I’m
really pleased with the production of this communication guide. The methods in
the guide – such as the printed alphabet and numbers - will help us to ensure
that we can communicate in a way which is inclusive and considerate of the
needs of our diverse communities, helping to promote equality across the
If you have any enquiries,
you can use the text facilities available for your local Fire and Rescue
Nottinghamshire and Derbyshire
Fire and Rescue Service: 07766 299 999
Leicestershire Fire and
Rescue Service: 07860 063686
Please note, these numbers
are not to be used in case of emergencies. To report a fire and other
emergencies you need to first text ‘register’ to 999 and follow the
instructions received on your phone. Once registered you will be able to use
the emergency SMS service.
For more information on helping the deaf, hard of hearing and speech imapired make emergency calls, click here.