Successful mud rescue with the help from what3words


On 20 July, crews from Nottinghamshire, Derbyshire and Leicestershire Fire and Rescue Service were mobilised to reports of a person stuck in mud.

As crews progressed to the incident, the location of the casualty was very vague and changed several times, making it extremely challenging for emergency services to get to them.

A police drone was considered to assist with searching the area however fire control was talking to the casualty and helping him download the what3words app.

Crews from West Bridgford Fire Station made first contact with the casualty after finding the what3words address and walking a significant distance. Crews then sent a new what3words address to Derbyshire and Leicestershire crews for them to reach the correct location.

Station Manager, Craig Day, said: “I cannot stress enough how important what3words was in helping us to quickly progress to a location very close to the casualty.

“The casualty had been trapped for some time and was fully exposed to the sun and elements. He was far away from any path or track so the chance of being seen by a member of the public was very remote.

“Without what3words, the search would have taken hours and I firmly believe that it was the difference between rescuing a person versus recovering a body. 

“Everyone at Nottinghamshire Fire and Rescue Service is encouraging the public to download the free app, to help us find you in an emergency.”

The app is now used by over 85% of UK emergency services – police, fire, and ambulance – and all services surveyed described what3words as ‘a reliable tool to have as part of the emergency toolkit’.  While not intended as a replacement for the traditional 'must-pack' survival gear worth bringing along on all hikes, camping trips, and other outdoor adventures this summer, the technology has become a well-used partner to emergency services, saving dispatchers and responders precious time and resources in an emergency.

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