On 20 July, crews from Nottinghamshire, Derbyshire and
Leicestershire Fire and Rescue Service were mobilised to reports of a person
stuck in mud.
As crews progressed to the incident, the location of the
casualty was very vague and changed several times, making it extremely
challenging for emergency services to get to them.
A police drone was considered to assist with searching the
area however fire control was talking to the casualty and helping him download
the what3words app.
Crews from West Bridgford Fire Station made first contact
with the casualty after finding the what3words address and walking a
significant distance. Crews then sent a new what3words address to Derbyshire
and Leicestershire crews for them to reach the correct location.
Station Manager, Craig Day, said: “I cannot stress enough
how important what3words was in helping us to quickly progress to a location
very close to the casualty.
“The casualty had been trapped for some time and was fully
exposed to the sun and elements. He was far away from any path or track so
the chance of being seen by a member of the public was very remote.
“Without what3words, the search would have taken hours and
I firmly believe that it was the difference between rescuing a person versus
recovering a body.
“Everyone at Nottinghamshire Fire and Rescue Service is
encouraging the public to download the free app, to help us find you in an
The app is now used by over 85% of UK emergency services – police, fire,
and ambulance – and all services surveyed described what3words as ‘a reliable
tool to have as part of the emergency toolkit’. While not intended as a
replacement for the traditional 'must-pack' survival gear worth bringing along
on all hikes, camping trips, and other outdoor adventures this summer, the
technology has become a well-used partner to emergency services, saving
dispatchers and responders precious time and resources in an emergency.