Recent changes to Safe and Well Visits


Following the recent advice issued by the Local Authorities, we are changing how we deliver some of our services within our communities.

We continue to closely monitor the Government response to further local restrictions and we are making some changes to the way we do things to protect our frontline services and the communities we serve.

We are monitoring and managing the impact of coronavirus, on our staff and communities, so that we can continue to deliver our statutory roles in this rapidly changing environment. 

As part of our response to the local increase in cases, and in support of the advice from the Local Authorities, we are taking the following steps to keep our staff and communities safe:

  • We will be continuing Safe and Well Visits (SWVs) in the community and responding to referrals from our partner agencies and the public. These activities will, however, be triaged to prioritise the greatest needs and some visits may be replaced by telephone contact or deferred until a later date.

  • Our Fire Protection Team will continue to fulfil their statutory roles as regulators for non-domestic premises, however activities will be refined to prioritise the greatest potential risks and some visits (such as to Care Homes) may be replaced by telephone contact.  Business support will continue to be provided remotely.

  • Our emergency response to 999 calls remain unaffected.

Chief Fire Officer, John Buckley, said: "As we face a local rise in the number of cases of Covid-19, it is vital that we balance the risk of this pandemic against the risks that people face from fire and other incidents. We are taking these steps, to modify how we deliver our services to communities, to ensure that we minimise exposure within people's homes and other places where transmission carries a greater risk. I would like to thank our communities, partner agencies, and our staff, for their understanding and support during these challenging times"

For any queries regarding staying safe at home, or if you are a business that requires further information on staying safe, and compliant during Covid-19, you can visit our website.

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