Consultation Summary


From 7th May to 11th of June 2021 we undertook engagement and consultation activities with a wide range of partner agencies, groups and communities within Nottinghamshire and the surrounding area. The objectives of this consultation activity were to gain insight and understanding of the public’s perceptions of Nottinghamshire Fire and Rescue Service (NFRS), their requirements and any partner agency activity which may impact on NFRS activities in the future.

Over 180 external stakeholder bodies were contacted directly. This resulted in four responses. The online community survey resulted in 78 responses. All feedback has been reviewed and will be used to help shape the development of our new Strategic Plan.

The online survey results showed that the public are satisfied with NFRS the overall effectiveness of NFRS and believe they receive good value for money. We also discovered that the members of the public would like us to align the title of our Strategic Plan to the sector recommended Community Risk Management Plan (CRMP).

A more detailed summary of the results of the informal consultation survey can be found below.

How satisfied or dissatisfied are you with Nottinghamshire Fire and Rescue Service? 0 10 20 30 40 Very satisified Fairly satisfied Neither satisfied nor dissatisfied Fairly dissatisfied Very dissatisfied Don't know 38 11 16 4 3 6
How SatisfiedTotal
Very satisified38
Fairly satisfied11
Neither satisfied nor dissatisfied16
Fairly dissatisfied4
Very dissatisfied3
Don't know6

Over the past 12 months, do you think the service provided by Nottinghamshire Fire and Rescue Service has got better, worse or stayed the same? Got better Got worse Ive lived in the area less than a year Dont know 29.5% 15.4% 53.8%
Got better23
Got worse12
Ive lived in the area less than a year1
Dont know42

To what extent do you agree or disagree that Nottinghamshire Fire and Rescue Service provides good value for money? 0 10 20 30 40 Strongly agree Agree Neutral Disagree Strongly disagree Don't know 33 16 9 6 3 11
Strongly agree33
Strongly disagree3
Don't know11

How confident are you that Nottinghamshire Fire and Rescue Service provides an effective service overall? 0 10 20 30 40 Extremely confident Fairly confident Neutral Not very confident Not at all confident Don't know 33 28 5 3 4 5
Extremely confident33
Fairly confident28
Not very confident3
Not at all confident4
Don't know5

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