Changes to how we are keeping you safe - Coronavirus response


Following Government advice issued yesterday (16 March) we are now focussing our operational response to emergencies only.


We continue to closely monitor the Government response to coronavirus and, following the move to the ‘Fast Growth Period’, we are making some changes to the way we do things to protect our frontline services.


We are continually monitoring and managing the impact of coronavirus on our staff and communities, so that we continue to deliver our frontline services should the virus continue to spread. We have well rehearsed Business Continuity plans in place for a pandemic, such as Coronavirus.


As part of our response to the pandemic, we are taking the following steps to keep our staff and communities safe:


  • Frontline Firefighters will be responding to emergencies only

  • Our Persons At Risk Team (PART) will be continuing 'safe and well checks' in the community and responding to referrals from our partner agencies and the public. These activities will, however, be triaged to prioritise the greatest needs and some visits may be replaced by telephone contact or deferred until a later date.

  • Our Fire Protection Team will continue to fulfil their statutory roles as regulators for non-domestic premises, however activities will be refined to prioritise the greatest potential risks and some visits may be replaced by telephone contact.  Business support will continue to be provided remotely.

  • Cancelling all community events and station and community visits - we apologise for any inconvenience and disappointment caused and we will be reviewing the situation for future events.

  • If any businesses have any concerns regarding current enforcement action under the RRO, please contact the Fire Protection team on: Tel : 0115 838 8207 Email : Tel : 0115 838 8206 Email : Tel : 0115 838 8204 Email :


We are doing this because we need to protect our frontline staff and prioritise responding to incidents.


Chief Fire Officer John Buckley said: "Thank you for your understanding during this fast paced situation. We are having regular meetings to discuss and assess any developments in the situation and how best to keep our communities safe.


"We are still here for you should you need to call in an emergency please contact 999 and crews will respond as normal."


For any queries regarding staying safe at home you can visit our website:


For the latest Government advice around coronavirus please see the following links:


NHS 111:

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