Consultation Summary 2021

From 7 May to 11 of June 2021 we undertook engagement and consultation activities with a wide range of partner agencies, groups and communities within Nottinghamshire and the surrounding area. The objectives of this consultation activity were to gain insight and understanding of the public’s perceptions of Nottinghamshire Fire and Rescue Service (NFRS), their requirements and any partner agency activity which may impact on NFRS activities in the future.

Over 180 external stakeholder bodies were contacted directly. This resulted in four responses. The online community survey resulted in 78 responses. All feedback has been reviewed and will be used to help shape the development of our new Strategic Plan.

The online survey results showed that the public are satisfied with NFRS the overall effectiveness of NFRS and believe they receive good value for money. We also discovered that the members of the public would like us to align the title of our Strategic Plan to the sector recommended Community Risk Management Plan (CRMP).

A more detailed summary of the results of the informal consultation survey can be found below.

  1. How satisfied or dissatisfied are you with Nottinghamshire Fire and Rescue Service? 0 10 20 30 40 Very satisified Fairly satisfied Neither satisfied nor dissatisfied Fairly dissatisfied Very dissatisfied Don't know 38 11 16 4 3 6
    How SatisfiedTotal
    Very satisified38
    Fairly satisfied11
    Neither satisfied nor dissatisfied16
    Fairly dissatisfied4
    Very dissatisfied3
    Don't know6

  2. Over the past 12 months, do you think the service provided by Nottinghamshire Fire and Rescue Service has got better, worse or stayed the same? Got better Got worse Ive lived in the area less than a year Dont know 29.5% 53.8%
    Got better23
    Got worse12
    Ive lived in the area less than a year1
    Dont know42

  3. To what extent do you agree or disagree that Nottinghamshire Fire and Rescue Service provides good value for money? 0 10 20 30 40 Strongly agree Agree Neutral Disagree Strongly disagree Don't know 33 16 9 6 3 11
    Strongly agree33
    Strongly disagree3
    Don't know11

  4. How confident are you that Nottinghamshire Fire and Rescue Service provides an effective service overall? 0 10 20 30 40 Extremely confident Fairly confident Neutral Not very confident Not at all confident Don't know 33 28 5 3 4 5
    Extremely confident33
    Fairly confident28
    Not very confident3
    Not at all confident4
    Don't know5

  5. Which of the following activities do you think are the most important for Nottinghamshire Fire and Rescue Service?

    1. Responding to fires
    2. Rescuing people form road traffic collisions
    3. Responding to emergencies such as flooding or terrorism
    4. Preventing fires and promoting fire safety
    5. Ensuring those responsible for public and commercial buildings comply with fire safety regulation
    6. Collaborating with other organisations, for example the Police and Ambulance Service
    7. Obtaining information from landlords/building owners to improve response if a fire or other emergency occurs in the building.

  6. To reduce the number and severity of fires we attend, Nottinghamshire Fire and Rescue Service must promote fire safety. Increasingly, Fire and Rescue Services are expanding fire safety checks in peoples homes to include other aspects of wellbeing. Which of the following do you… 0 20 40 60 80 Identify potential fire risks Health screening and detection Ensure working smoke alarms Advice on slips, trips and falls Other prevention activites Dont know 74 71 8 8 73 5 24 38 18 2 2 0 0
    Identify potential fire risks74
    Taking actions to reduce fire risks71
    Health screening and detection8
    Health promotion e.g. health eating advice8
    Ensure working smoke alarms73
    Advice on social welfare e.g. crime prevention5
    Advice on slips, trips and falls24
    Referrals to other agencies e.g. health or social38
    Other prevention activites18
    None of the above2
    Dont know0

  7. To what extent do you agree with the following statement: Nottinghamshire Fire and Rescue Services workforce is representative of the communities it serves? Strongly agree Agree Unsure Disagree Strongly disagree 34.2% 27.6% 28.9%
    Strongly agree26
    Strongly disagree2

  8. Nottinghamshire Fire and Rescue Service is legally required to publish an Integrated Risk Management Plan. This document details how we intend to support our communities and deal wit… Strategic Plan Community Risk Management Plan Corporate Plan No preference 39.5% 44.7%
    Strategic Plan11
    Community Risk Management Plan34
    Corporate Plan1
    No preference30

  9. Nottinghamshire Fire and Rescue Service has various communication channels including our website, social media channels and press releases. Do you feel informed about the role that your… Yes No Not sure 61.8%
    Not sure11

  10. Would you like to see more information about the activities we undertake published on our website? Yes No Not sure 23.7% 65.8%
    Not sure18

  11. In summary, the responses to the question ‘What additional work do you think Nottinghamshire Fire and Rescue Service could undertake to make Nottinghamshire communities safer?’, fell into three main categories:

    • An increase in schools interventions and initiatives
    • NFRS already does a great job
    • Increased communication around Prevention activities

  12. In summary, the responses to the question ‘How do you think Nottinghamshire Fire and Rescue Service could become more representative of the community it serves within its workforce?’, fell into two main categories:

    • Improve diversity of those at the top level to help demonstrate NFRS's commitment to equality
    • This should not be a priority for NFRS

  13. In summary, the responses to the question ‘How could we improve our communications with you?’, fell into two main categories:

    • Don't rely on social media, utilise physical media to inform the older members of communities
    • Closer work with local media to promote safety matters
    • More information on social media showcasing the work that NFRS undertakes

Equalities Monitoring Information

  1. Gender breakdown Female Male Prefer not to say Prefer to self-describe 45.3% 50.7%
    Prefer not to say2
    Prefer to self-describe1

  2. Age breakdown 0 5 10 15 20 16 - 24 25 - 34 35 - 44 45 - 54 55 - 59 60 - 64 65 - 74 70+ 2 13 17 18 4 5 11 5
    16 - 242
    25 - 3413
    35 - 4417
    45 - 5418
    55 - 594
    60 - 645
    65 - 7411

  3. Respondents with mental or physical conditions or illnesses Yes No 24.3% 75.7%

  4. Group identification breakdown 0 20 40 60 80 White - English/ Welsh/Scottish/ Northern Irish/Br… Mixed - white and black Caribbean Asian/Asian British Indian Asian/Asian British Chinese Black - African Arab Don't know 61 61 0 0 0 0 0 0 0 0 1 1 1 1 0 0 1 1 0 0 1 1 3 3 0 0 0 0 0 0 0 0 0 0 1 1 0 0 6 6
    White - English/Welsh/Scottish/Northern Irish/British61
    White - Irish0
    White - gypsy or Irish traveller0
    White - any other white background0
    Mixed - white and black Caribbean0
    Mixed - white and black African1
    Mixed - white and Asian1
    Mixed - any other mixed/multiple ethnic background0
    Asian/Asian British Indian1
    Asian/Asian British Pakistani0
    Asian/Asian British Bangladeshi1
    Asian/Asian British Chinese3
    Asian/Asian British and other0
    Black - African0
    Black - Caribbean0
    Black - any other black/African/Caribbean0
    Other ethnic group1
    Don't know0
    Prefer not to say6

  5. Religion breakdown 0 20 40 60 No religion Buddhist Hindu Jewish Muslim Sikh Any other religion 24 44 1 1 1 1 2 0 0 1 1 2
    No religion24
    Christian (including Church of England, Catholic, Protestant, and all other Christian denominations)44
    Any other religion2

  6. Employment status breakdown 0 10 20 30 40 Full time paid job 31+ hours Doing part time paid work on a self-employed b… Retired Umemployed and not working due to long-term sickness Other Prefer not to say 38 38 7 7 1 1 2 2 0 0 0 0 14 14 1 1 4 4 1 1 1 1 0 0 5 5
    Full time paid job 31+ hours38
    Part time paid job less than 31 hours7
    Doing full time paid work on a self-employed basis or within your own business 31+ hours1
    Doing part time paid work on a self-employed basis or within your own business less than 31 hours2
    Casual worker - not in permanent employment0
    Student/On a Government trianing program - National Traineeship/Modern Apprenticeship0
    Umemployed and seeking work1
    Umemployed and not working due to long-term sickness4
    Not working for other reason, e.g. looking after family1
    Doing unpaid work for business or cummunity1
    Prefer not to say5

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