so that you can TEXT 999 in case of a fire or other emergency. Alternatively get out and ask a neighbour to call 999 for you. If you have specialist equipment, such as a text phone or minicom, you can contact the emergency services on 18000. For more information, you can also visit the official
Safe and Well Visit
If you have any worries or concerns about your smoke alarms, or you would like some general fire safety advice, we offer FREE Safe and Well visits. This consists of a member of your local fire crew visiting your home to provide you with fire safety advice and to check your smoke alarms. This advice is tailored to suit you in your home, depending on your living arrangements or circumstances.
They are trained to identify your personal needs and requirements and will deliver advice accordingly. A visit will last approximately 20 minutes and will always be carried out on an appointment basis.
If your deafness affects your ability to hear a smoke alarm, we may provide an adapted smoke alarm or make a referral onto your local council who may be able to provide the relevant equipment. If required, we are able to make these referrals to other services that may assist your hearing needs. Go to our
Home Safety Check page (opens in a new window) to book your Safe and Well visit.
We have a text service, should you require any further help or advice or wish to book a Safe and Well visit. You can text us on
07766 299 999. This text number is for deaf, deafened and hard of hearing people only, and a response will be typically issued within 24 working hours. This number is
NOT to be used in an emergency.
Fire Safety Advice