Hearing Difficulties

Emergency SMS



You can register with Emergency SMS so that you can TEXT 999 in case of a fire or other emergency. Alternatively get out and ask a neighbour to call 999 for you. If you have specialist equipment, such as a text phone or minicom, you can contact the emergency services on 18000. For more information, you can also visit the official Emergency SMS website.

Safe and Well Visit

If you have any worries or concerns about your smoke alarms, or you would like some general fire safety advice, we offer a FREE Safe and Well visit. This consists of a member of your local fire crew visiting your home to provide you with fire safety advice and to check your smoke alarms. This advice is tailored to suit you in your home, depending on your living arrangements or circumstances.

They are trained to identify your personal needs and requirements and will deliver advice accordingly. A visit will last approximately 20 minutes and will always be carried out on an appointment basis.  

If your deafness affects your ability to hear a smoke alarm, we may provide an adapted smoke alarm or make a referral onto your local council who may be able to provide the relevant equipment. If required, we are able to make these referrals to other services that may assist your hearing needs.  To book a Safe and Well visit, please click here.

Contact Us

We have a text service, should you require any further help or advice or wish to book a Safe and Well visit. You can text us on 0115 824 0400. This text number is for deaf, feafened and hard of hearing people only, and a response will be typically issued within 24 working houses.  This number is NOT to be used in an emergency.

Fire Safety Advice


Useful Links and Information

Below you will find links to useful information and advice for people who are deaf or have hearing impairment:


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